16
TOLL FREE:
1-800-798-7398
www.euro-pro.com
17
PART
PART NO.
1
Drain Collection Cup
100KKB
2
Cleaning Tool
101KKB
3
Set of Ridged Grill Plates
102KKB
4
Set of Flat Griddle Plates
103KKB
Ordering Parts
To order additional parts and accessories, feel free to contact us at
www.euro-pro.com
or call
1-800-798-7398
.
1
2
Troubleshooting
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Appliance Is Not
Working.
Unit not plugged in. Plug in unit.
Make sure the electrical outlet is working. Check your
fuse box or circuit breaker box and replace the fuse or
reset the breaker as necessary.
Cooking Plates Do Not
Fit Into Place.
The cooking plates can only be mounted in their
respective positions. Check the markings on the plates
indicating which is the upper and lower plates.
Temperature Indicator
Light Keeps Going On
and Off.
This is normal. The temperature indicator light will
cycle on and off while cooking. This indicates that the
temperature is thermostatically maintained.
Hinge Release Lever
Cannot Be Moved.
The upper part is resting in the open position, this locks
the hinge release lever in place. Close the upper part
partially and then use the lever to release the hinge.
If your appliance still fails to operate or if problems persists, contact Customer Service at
1-800-798-7398, Monday to Friday between 8:30 A.M. - 5:00 P.M. Eastern Standard Time,
or visit our website at www.euro-pro.com.
3
4
Model
SM215 10
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC
warrants this product to be free from material defects and
workmanship for a period of one (1) year from the date of purchase when utilized for
normal household use, subject to the following conditions, exclusions and exceptions.
This Limited Warranty as it applies to the non-stick finish on the ridged grill plates and
flat griddle plates covers de-lamination, peel off and wear off only. This Limited Warranty
DOES NOT
cover scratches, stains, or discoloration caused by negligence misuse or abuse.
The liability of
EURO-PRO Operating LLC
is limited solely to the cost of the repair or
replacement of the unit at our option. This Limited Warranty does not cover normal
wear of parts and does not apply to any unit that has been tampered with or used for
commercial purposes. This Limited Warranty does not cover damage caused by misuse,
abuse, negligent handling or damage due to faulty packaging or mishandling in transit.
This Limited Warranty does not cover damage or defects caused by or resulting from
damages from shipping or repairs, service or alteration to the product or any of its parts,
which have been performed by a repair person not authorized by
EURO-PRO Operating
LLC
.
If your appliance fails to operate properly while in use under normal household conditions
within the Limited Warranty period, you may return the complete appliance and
accessories with proof of purchase and date, freight prepaid. For Customer Service
support, call 1-800-798-7398 or visit our website www.euro-pro.com.
If the appliance is found by
EURO-PRO Operating LLC
to be defective, in
EURO-PRO
Operating LLC
’s sole discretion, we will repair or replace it free of charge. Proof of
purchase date and a check made payable to
EURO-PRO Operating LLC
in the amount of
$23.95 to cover the cost of return shipping and handling must be included.*
This Limited Warranty is extended to the original purchaser of the unit and excludes all
other legal, implied and/or conventional warranties. The responsibility of
EURO-PRO
Operating LLC
if any, is limited to the specific obligations expressly assumed by it under
the terms of this Limited Warranty.
In no event is EURO-PRO Operating LLC
liable for
incidental or consequential damages to anyone of any nature whatsoever. Some states
do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights
which vary from state to state or from province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include
proof of purchase date and to attach tag to item before packing with your name,
complete address and phone number with a note giving purchase information, model
number and what you believe is the problem with the item. We recommend you insure
the package (as damage in shipping is not covered by your Limited Warranty). Mark the
outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving
to improve our products, therefore the specifications contained herein are subject to
change without notice.
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