102
EN
6. TROUBLESHOOTING &TRANSPORT
6.1 Troubleshooting
If you still have a problem with your appliance after checking these basic trouble-
shooting steps, please contact an authorised service person or qualifi ed technician.
Problem
Possible Cause
Solution
Hob control card’s display is
blacked out. The hob or cooking
zones cannot be switched on.
There is no power supply.
Check the household fuse for the
appliance.
Check whether there is a power cut by
trying other electronic appliances.
The hob switches o
ff
while it is in
use and an “
F
” fl ashes on each
display.
The controls are damp or an object
is resting on them.
Dry the controls or remove the object.
The hob switches o
ff
while it is
use.
One of the cooking zones has been
on for too long.
You can use the cooking zone again by
switching it back on.
The hob controls are not working
and the child lock LED is on.
Child lock is active.
TSwitch o
ff
the child lock.
The saucepans make noise during
cooking or your hob makes a
clicking sound during cooking.
This is normal with induction hob
cookware. This is caused by the
transfer of energy from the hob to
the cookware.
This is normal. There is no risk, neither
to your hob nor to your cookware.
The “
U
” symbol lights up in the
display of one of the cooking
zones.
There is no pan on the cooking
zone, or the pan is unsuitable.
Use a suitable pan.
Power level 9 or “
P
” is automati-
cally reduced. If you select power
level “
P
” or 9 on two cooking
zones, which are on the same
side, at the same time.
Maximum power level for the two
zones is reached.
Operating both zones at power level
“
P
” or 9 would exceed the permitted
maximum power level for the two
zones.
6.2 Transport
If you need to transport the product, use the original product packaging and carry it
using its original case. Follow the transport signs on the packaging. Tape all inde-
pendent parts to the product to prevent damaging the product during transport.
If you do not have the original packaging, prepare a carriage box so that the appli-
ance, especially the external surfaces of the product, is protected against external
threats.
