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GENERAL INFORMATION
Warranty
Eutech Instruments warrants this product to be free from significant deviations in
material and workmanship for a period of one year from the date of purchase. If
repair is necessary and has not been the result of abuse or misuse within the
warranty period, please return by freight pre-paid and amendment will be made
without any charge. Eutech Instruments’ Customer Service Dept. will determine if
product problem is due to deviations or customer abuse. Out of warranty products
will be repaired on a charge basis.
Return of Goods
Authorisation must be obtained from Eutech Instruments’ Customer Service Dept.
to issue a RGA (Return of Goods Authorisation) number before returning items for
any reason. When applying for authorisation, please include data requiring the
reason of return. Items must be carefully packed to prevent damage in shipment
and insured against possible damage or loss. Eutech Instruments will not be
responsible for any damage resulting from careless or insufficient packing.
Warning: Shipping damage as a result of inadequate packaging is the
user/distributor’s responsibility, whoever applicable. Please follow the
guidelines below before shipment.
Guidelines for Returning Unit for Repair
Use the original packaging material, if possible when shipping the unit for repair.
Otherwise wrap it with bubble pack and use a corrugated box for better protection.
Include a brief description of any faults suspected for the convenience of Customer
Service Dept., if possible.
