EVBox Audi Wallbox, Installation And User Manual

Page 1: ...1 Audi Wallbox Installation and User Manual Powered by EN ...

Page 2: ...of this wallbox EVBox Manufacturing B V Kabelweg 47 1014 BA Amsterdam Netherlands Distribution of Audi Wallbox by Elli A Brand of the Volkswagen Group Volkswagen Group Charging GmbH Mollstraße 1 10178 Berlin Germany 1 ...

Page 3: ...2 English ...

Page 4: ...udi Wallbox pro to app account 28 Prepare for installation 29 Content of delivery 29 Prerequisites for installation 30 Tools and material needed 32 Notice on installation 34 Install wallbox 36 Install wall bracket 37 Prepare main assembly for installation 37 Mount main assembly onto wall bracket 40 Assemble wallbox 40 Adjust the length of the charging cable 48 Set DIP switches 49 Overload Protecti...

Page 5: ...mation for the user Please note that the installation must only be performed by certified electricians who can correctly and safely install the wallbox and identify potential danger The user must read and obey the usage related chapters marked with this user symbol to correctly and safely operate the wallbox English Danger Not following the instructions given in this manual will result in the risk...

Page 6: ...is may impair the security as well as functiona lity of the wallbox It will then potentially no longer be possible to use new functions or functionalities may be restricted Audi customer support We are happy to assist with any questions about the wallbox and this manual Plea se contact us using one of the following options Hotline 00800 2834925 E Mail audi support elli eco If an update is not agre...

Page 7: ...d in a non specific order Texts with this symbol contain supplementary information English Highlighted sections Danger Texts with this symbol contain information regarding hazardous situations which will cause death or severe injuries if ignored Warning Texts with this symbol contain informa tion regarding hazardous situations which could cause death or severe injuries if ignored Caution Texts wit...

Page 8: ... eco or the distributor if it is suspected that the wallbox or cable is damaged Do not operate the wallbox if it is physi cally damaged In the event of danger and or an accident e g formation or smell of smoke cable breaks etc disconnect the electrical supply to the wallbox immediately Con tact your installer if you suspect that the wallbox is damaged See chapter Troubleshooting for explana tion a...

Page 9: ...ot become damaged kinked jammed or driven over Take precautions so that the charge plug does not come into contact with heat sources dirt or water Always check that the contact area of the charging plug is free from dirt and moisture before starting a charging session Use the cable cap to protect the plug from dirt A damaged charging cable could result in the risk of electric shock which could cau...

Page 10: ...e wallbox Do not put your fingers or objects into the plug port A front assembly with cracks in the glass could cause the wallbox to become a hazardous object and could result in the risk of injuries If the glass of the front assembly breaks have the front assembly replaced imme diately by a certified electrician Charging the electric vehicle with the charging cable not being completely unwound ma...

Page 11: ...ted Direct Current DC fault current detection Wi Fi Ethernet communication LTE mobile network communication Data transfer via Audi Backend Access control with charge card Remote access via myAudi App Remote software update diagnostic MID certified power consump tion recording and calculation Product information The table below contains the available product configurations for the Audi Wallbox mode...

Page 12: ...3 phase 16 A 16 A station upstream circuit breaker and at minimum RCD type A 30 mA AC Check local installation requirements if additional measures are required Static power limitation Via DIP switches Dynamic power limitation Via CT coils optional comfort feature Earth leakage sensor ELS 6 mA DC Ground loss monitor Physical connection monitoring without ground quality monitoring CT coils supported...

Page 13: ...end OCPP 2 0 0 Communication pro tocol to Home Energy Management System EEBus Local configuration via Configuration Manager Physical properties Housing Polycarbonate Status indication HMI Human Machine Interface LED based HMI Front panel Polycarbonate and hardened glass Bezel Acrylonitrile Styrene Acrylate ASA Mounting bracket Steel zinc plated Dimensions W x H x D 297 mm x 406 mm x 116 mm Weight ...

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Page 15: ...ox is free of damage before starting a charging session Make sure that the charging cable cannot become damaged kinked jammed or driven over Do not operate the wallbox if it is physi cally damaged Take precautions so that the charge plug does not come into contact with heat sources dirt or water Always check that the contact area of the charging plug is free from dirt and moisture before starting ...

Page 16: ...use your my Audi app to start charging Optionally hold your charge card in front of the reader on the wallbox or use your myAudi app to stop char ging Disconnect the charging cable from your vehicle Install the cap on the charging cable plug then wind the charging cable around the wallbox Make sure that the plug does not touch the ground when stowed For Audi Wallbox plus and Audi Wallbox pro only ...

Page 17: ...use state RFID state Solid LED Flashing LED State remains unchanged Off 1 5 2 6 3 7 4 8 LED description LED states 2 1 3 4 5 7 8 6 Green light is exemplary blue yellow and red lights are possible as well Please refer to the colour in the states described below ...

Page 18: ...ssible via Wi Fi hotspot Be aware that charging is not possible during this state Idle ready to charge 1 Vehicle connected charging paused by wallbox or infrastructure The charging session will continue when allowed 2 Vehicle connected charging stopped by app The charging session will continue when cable is un and replugged Instant charging ...

Page 19: ... Private charging Vehicle connected not charging vehicle paused fully charged Vehicle connected wai ting for charge card input or remote authorization Vehicle connected stop charging with charge card or remote authorization accepted Vehicle connected authorization pending Authorization Remote Start resp Deauthorization Remote Stop accepted ...

Page 20: ...zation via charge card app rejected Vehicle connected charging Software update in progress For Audi Wallbox plus and Audi Wallbox pro only If the wallbox shows other states than the ones described above see chapter Trouble shooting for more information x5 ...

Page 21: ...ile device and enter the IP Address for the Configuration Page 192 168 123 4 6 Press accept in the browser prompt to continue 7 Use the Configuration Page Password shown on the Configuration Sticker to log in to the Configuration Manager 8 Configure the settings of the wallbox according to your requirements a Establish an internet connection for the wallbox e g by setting access para meters to you...

Page 22: ...r provides multiple functions to perform local settings and troubleshooting The Configuration Manager does not intend to give insight into the Audi Wallbox s usage or charging management These functions e g granting access for specific charging cards or gain insight into the charging history are to be found in the myAudi app The Configuration Manager is intended for users during initial installati...

Page 23: ... using a browser while connected to the WiFi Hotspot 5 Configuration Page Password Initial password to log into the Configuration Manager 6 PUK Code Code to reset a changed Configuration Page Password to the initial one 7 Pairing Code Manual identification of the individual Audi Walbox during pairing process in the myAudi app 8 QR Code Automatic identification of the individual Audi Walbox during ...

Page 24: ...he Audi Wallbox by double checking what network the device is connected to 3 Navigate to the Configuration Manager a Open a browser preferably Chrome or Firefox b Enter the Configuration Page IP Address 192 168 123 4 in the naviga tion bar c Eventually confirm the safety warning of the browser and continue Via Local Network Once the Audi Wallbox has been connected to the local network via Wi Fi or...

Page 25: ...n Mana ger s menu Connectivity 3 Choose and set up the desired connection interface After the connection has been established please log out and wait a few minutes so the Audi Wallbox has time to update and reboot The Audi Wallbox s local IP Address will not be the same as the Configuration Page IP Address For the Wi Fi and Ethernet interface the Audi Wallbox uses automatic network settings DHCP b...

Page 26: ...llbox will then automatically connect to the network once started up 1 Make sure that the LTE interface is disabled a Click on the tab LTE b Check that LTE is disabled c Optional click on the button TURN OFF LTE d Wait for the Audi Wallbox to close exis ting mobile network connections this may take up to one minute Eventually refresh the page 2 Click on the tab Ethernet 3 Check for the correct set...

Page 27: ... that requests you to do a visual check of the SKI Number Identification number of the energy management system b You must compare the number shown in the popup to that one your energy management system provides you c Depending on your energy management system you will find this SKI Number either printed on the device itself on a sticker or in the user interface of the de vice maybe in a menu call...

Page 28: ...ing current per phase default set to 16A Select the Preferred Language 1 Navigate through the Configuration Manager s menu Language Settings 2 Select the favored language for the Con figuration Manager Change the Login Password for the Configuration Manager 1 Navigate through the Configuration Manager s menu User Preferences 2 In the menu Login Password you can enter your current password you want...

Page 29: ...ust link your wallbox to your myAudi account 1 Download the myAudi app for using the Audi charging services 2 Create an account or log in 3 Follow the steps shown in the myAudi app Pair Audi Wallbox plus and Audi Wallbox pro to myAudi app account 28 Apple App Store Google Play Store English ...

Page 30: ... instructions given in this document will result in the risk of electric shock to users which will cause severe injuries or death The installation must only be performed by certified electricians who can correctly and safely install the wallbox and identify potential danger ...

Page 31: ...sition of the charging port of the vehicle when choosing the installa tion location of the wallbox English Bezel Front cover x 1 Main assembly x 1 A Audi Wallbox pro with kWh meter B Audi Wallbox or Audi Wallbox plus with feed through terminals Wall bracket x 1 Charging cable x 1 HMI cable x 1 RFID cable x 1 RS485 cable x 1 Fastening kit for main assembly x 1 Fastening screws for front cover x 1 S...

Page 32: ... the required charging power The following installation instructions are obeyed The recommended tools additional tools needed are available on site See chapter Tools and material needed for more infor mation The plugs screws and drill bits to be used for mounting the wall bracket are suita ble for the wall structure at the place of installation The configuration of the supply cable Ethernet cable ...

Page 33: ...able crimper Drill bit 8 mm Screwdriver 2 mm Torx screwdriver T20 Torx screwdriver T30 with minimum working length of 20 cm Screwdriver 5 5 mm Cable stripper Optional CT Coil cable connector MCVR 1 5 3 ST 3 81 1 x for 1 phase installation 3 x for 3 phase installation 1 7 2 8 3 9 4 10 5 11 6 English ...

Page 34: ...land M12 for CT coil cable Cable gland M12 for Ethernet cable Torx screws M4 x 10 mm for front assembly HMI cable RFID cable RS485 cable 1 1 1 1 2 1 3 1 4 1 7 2 3 4 5 1 5 1 6 For Audi Wallbox plus and Audi Wallbox pro only For Audi Wallbox pro only The following table shows the torque values required for installation Screw type Torque value M4 x 10 mm 2 3 2 7 Nm M6 x 16 mm 7 3 8 6 Nm M6 x 60 mm 8 ...

Page 35: ...one phase being connected to clamp L1 and the other phase being connected to clamp N Make sure that the provided ground connection meets the local regulations The ground loss monitor functionality of the wallbox is limited to physical ground loss detection and cannot detect quality English Warning Connecting the wallbox to the power supply other than as specified in this section could result in in...

Page 36: ...he terminal block of the wallbox This phase voltage must measure 230 V between line and neutral Make sure to connect the single phase power supply to L1 of the wallbox not L2 or L3 as the internal electronics of the wallbox are supplied from L1 Option 3 230 V 1 phase without neutral In this configuration without neutral and 230 V from line to line connect any two lines L1 L2 or L3 of the grid to L...

Page 37: ...cians Warning Installing the wallbox in direct exposure to moisture and wet conditions for exam ple rain or fog could result in the risk of electric shock and damage to the product which could cause severe injuries or death Do not install the wallbox in direct expo sure to moisture and wet conditions for example rain or fog and do not open the wallbox in such conditions Not taking precautions agai...

Page 38: ... Prepare the attachment holes a Drill the three attachment holes b Insert wall plugs 3 Mount the wall bracket on the wall using the three screws M6 x 60 mm and three washers 6 5 mm x 14 mm Prepare main assembly for installation 1 Prepare main assembly for cable installation a Choose the suitable routing method for the supply cables b If using on wall wiring remove one of the four break out tabs us...

Page 39: ...es which could result in the risk of electric shock which could cause severe injury or death Make sure that no sharp edges are left after removing the break out tabs Warning Removing more knockouts and or blind plugs than necessary for cable routing and leaving open holes will affect the protecti on against moisture of the wallbox which could result in the risk of electric shock which could cause ...

Page 40: ... the outside of the wallbox b Insert the supply cables from the back of the wallbox through the cable opening of the main assembly c Make sure the following lengths of cables are available after the cable glands then tighten each cable gland Power supply cable 180 mm CT coil cable optional 80 mm Ethernet cable optional 400 mm d Secure the cable glands by tightening their lock nuts ...

Page 41: ...ip the individual wires to 12 mm Warning Not mounting all the screws and washers on the inside of the main assembly when mounting it onto the wall bracket will affect the protection against moisture of the wallbox which could result in the risk of electric shock which could result in a risk of injury or death Make sure that all screws together with their corresponding washers are moun ted Using st...

Page 42: ...lor coding table below A Audi Wallbox and Audi Wallbox plus without kWh meter a Connect L1 and L2 and L3 for 3 phase version wire s of the power supply cable to L1 L2 L3 slots of the feed through terminals b Connect Neutral N wire of the power supply cable to the N feed through terminal c Connect PE wire of the power supply cable to the first available slot of the PE feed through terminal ...

Page 43: ...able to the first available slot of the PE feed through terminal located next to the kWh meter Color coding for power supply cable Wires L1 L2 L3 N PE Color Brown Black Grey Blue Green Yellow If the wallbox is not equipped with feed through terminals or a kWh meter strip the individual wires to 15 mm 1 pha se wallbox or 10 mm 3 phase wallbox Afterwards connect the supply cable wires directly to th...

Page 44: ...urrent Make sure that the signal wires of the CT coils are connected to the middle and right pins on the power board connector The left pin is reserved only for shield connection of such wires Notice Warning An incorrect routing of the wires of the charging cables will result in improper ins tallation which could cause a malfunction of the ground earth leakage detection safety feature of the wallb...

Page 45: ... Neutral N L1 as well as L2 and L3 for 3 phase version wire s of the charging cable through the ELS sensor Connect them directly to the terminals on the power board according to the table below 4 Set the DIP switches See chapter Set DIP switches for the DIP switch settings required before mounting the frontcover 5 Remove cardboard cover A damaged communication board may re sult in improper install...

Page 46: ...lack kWh meter connection 37 A 36 B 35 C b Push the cable s connector into the dedicated port on the communication board 7 Optionally install and connect the Ether net cable a Strip the outer insulation of the cable then strip and crimp the individual wi res to a suitable length for the Ethernet connector b Mount the Ethernet connector c Connect Ethernet cable to the commu nication board ...

Page 47: ... and Audi Wallbox pro only e Before closing the wallbox check and ensure the following I All cables are connected properly II The communication board is in the correct position Check by pressing on it gently for Audi Wallbox plus and Audi Wallbox pro only III The charging cable holder is aligned with the edges of the main enclosu re IV The rubber seal of the charging ca ble and the rubber seal of ...

Page 48: ...ocks in position 10 Wind the charging cable around the wallbox for proper storage 11 Turn on the input power of the wallbox The wallbox state LED comes on to show that the wallbox is starting up to become ready to charge See chapter Status indication for more information After successful installation the certified electrician must provide the user with a com missioning protocol If you need a commi...

Page 49: ...0 screwdriver 2 Hold the cable and adjust the position of the charging cable holder by turning it counterc lockwise 3 When the desired length is reached adjust the orientation of the charging cable holder and tighten the two screws of the strain relief with a torque value of 4 Nm 4 Adjust the length of the wires as required ...

Page 50: ...rmines the maximum availa ble current of the facility house or of the wallbox itself depending on the group A configuration GROUP A CT TYPE P LIM GROUP B The Overload Protection feature of the Audi Wallbox enables use of as much power of the installation as possible at any given time For more information see chapter Overload Protection Danger Not following the instructions given in this document w...

Page 51: ...A To be set by user 1 0 0 0 N A To be set by user Nidec C CT 10 0 1 0 0 N A 3000 1 Nidec C CT 16 1 1 0 0 N A 3000 1 Nidec C CT 24 0 0 1 0 N A 3000 1 LEM TT 50 SD 1 0 1 0 N A 3000 1 LEM TT 100 SD 0 1 1 0 N A 3000 1 VAC E4623 X002 1 1 1 0 N A 2500 1 VAC E4624 X002 0 0 0 1 N A 2500 1 VAC E4626 X002 1 0 0 1 N A 2500 1 For Audi Wallbox plus and Audi Wallbox pro only English ...

Page 52: ...or configuration DIP switch 5 in group A configures the functio nality of the ground loss monitor By default this feature is enabled from the factory Group A switches Illustration 1 2 3 4 5 Ground Loss Mo nitor Enabled N A N A N A N A 0 Ground Loss Mo nitor Disabled N A N A N A N A 1 Group B Scaling current If the wallbox does not have a CT coil attached in dicated by DIP switch set ting of group ...

Page 53: ...ility house Max Current per phase 1 2 3 4 5 16 A 3 phase 32 A 1 phase 0 0 0 0 0 16 A 32 A 0 A 1 0 0 0 0 6 A 6 A 6 A 0 1 0 0 0 7 A 7 A 8 A 1 1 0 0 0 8 A 8 A 10 A 0 0 1 0 0 9 A 9 A 13 A 1 0 1 0 0 10 A 10 A 16 A 0 1 1 0 0 11 A 11 A 20 A 1 1 1 0 0 12 A 12 A 25 A 0 0 0 1 0 13 A 13 A 28 A 1 0 0 1 0 14 A 14 A 32 A English ...

Page 54: ...urrent per phase 1 2 3 4 5 16 A 3 phase 32 A 1 phase 0 1 0 1 0 15 A 15 A 35 A 1 1 0 1 0 invalid 16 A 40 A 0 0 1 1 0 invalid 17 A 50 A 1 0 1 1 0 invalid 18 A 60 A 0 1 1 1 0 invalid 19 A 63 A 1 1 1 1 0 invalid 20 A 80 A 0 0 0 0 1 invalid 21 A 100 A 1 0 0 0 1 invalid 22 A 120 A 0 1 0 0 1 invalid 23 A 140 A 1 1 0 0 1 invalid 24 A 150 A ...

Page 55: ...1 invalid 26 A 180 A 0 1 1 0 1 invalid 27 A 200 A 1 1 1 0 1 invalid 28 A invalid 0 0 0 1 1 invalid 29 A invalid 1 0 0 1 1 invalid 30 A invalid 0 1 0 1 1 invalid 31 A invalid Any different configuration than the ones presented above is considered invalid and causes an error state English Install and configure either CT coils or HEMS not both If both are installed and configu red only the lower curr...

Page 56: ...possible Dynamic Power Limitation with the Audi Wallbox With the Overload Protection the Audi Wallbox offers a comfort feature to enable customers to always charge their vehicles at the fastest speed possible By installing additional current sensors Current Transformer coils CT coils in the house s electric installation and configuring the Audi Wallbox according to the local restrictions the Audi ...

Page 57: ... Protection This section is to state the material needed for a proper installation of the Overload Protection and how to perform the respective installation steps If the Audi Wallbox is being used with for Overload Protection it will only adapt the offered charging power based on the measurements of the CT coils with respect to the configured maximum current allowed at that point of installation W...

Page 58: ...all bracket a Route the date cable from the CT coil to the Audi Wallbox b Insert the data cable into the Audi Wall box via one of the provided knockouts of the Audi Wallbox and the provided cable gland c Make sure to have at least 80 mm of data cable available on the inside of the Audi Wallbox after the cable gland has been tightened 4 Connect the data cable to the Audi Wall box For further detail...

Page 59: ...lace of installa tion c Optionally in case of an Audi Wallbox plus or pro use the Configuration Mana ger to conduct further CT coil settings d Optionally in case of an Audi Wallbox plus or pro use the Configuration Manager to double check the correct Overload Protection configuration The relative deviation of the current measurement using CTs of Elli Charger s Control System is 6 This deviation is...

Page 60: ...oils with different technical parameters However these parameters need to be configured in the Audi Wallbox s Configuration Manager during electrical commissioning The table below is listing the limitations of the technical parameters that such CT coils need to fulfil Manufacturer Model Rated Primary Current in A RMS Turn ratio Nidec C CT 10 60 3 000 1 Nidec C CT 16 100 3 000 1 Nidec C CT 24 200 3...

Page 61: ...ng the design of an installation Already considered by the Audi Wallbox s control unless communicated otherwise In accordance to IEC 61851 Parameter Value Sample Rate of Facility Current 10 Hz Measurement Accuracy of Facility Current 0 1 A max relative Measurement Deviation of Audi Wallbox s Control System 6 Calculation Rate of max Charging Current 2 Hz Accuracy of max Charging Current 0 1 A Updat...

Page 62: ...load 7 Switch on the input power to the wall box 8 Check HMI LED status indication 9 Perform electric commissioning accor ding to commissioning protocol and normative requirements and additio nal local installation requirements if applicable 10 Perform functional tests with a simula tor or an EV and simultaneously check HMI LED status indication 11 To comply with safety and legal regula tions you ...

Page 63: ...pproval via the myAudi app Information about the latest software updates can be found at https www elli eco de changelog wallbox The user is free to install or reject the update However this may impair the security as well as functionality of the wallbox It will then potentially no longer be possible to use new functions or functionalities may be restricted If an update is not agreed to Elli and A...

Page 64: ...ble Due to high temperature the wall box only allows charging at a lower power When the wallbox has cooled down it will resume charging at the maximum power Error states of the wallbox Danger Operating damaged electric devices will result in the risk of electric shock which will cause severe injury or death Troubleshooting must only be done by a certified electrician unless otherwise stated Warnin...

Page 65: ...g possible When the house power consumption is normal usual the wallbox allows charging at maximum power Loss of communication with HEMS Charging possible The wallbox is unable to communicate with the HEMS network Using the Configuration Manager check your network configuration Using the Configuration Manager check your HEMS configuration Self test failure or processor freeze Charging not possible...

Page 66: ...r functionality disabled via DIP switch 5 of Group A If the error remains and a safe ope ration of the wallbox and its upstre am installation is ensured have the ground monitor functionality disabled via DIP switch 5 of Group A Earth leakage Charging not possible The wallbox has detected a current leakage to ground earth caused by the vehicle If the vehicle is connected to the wallbox disconnect i...

Page 67: ... communication Charging not possible Pilot wire might be shorted to ground If the vehicle is connected to the wallbox disconnect it Wait until the wallbox is idle before reconnecting your vehicle If the error still occurs when the vehicle is not connected inspect the charging cable and the connector for dirt or damage Critical temperature Charging not possible This error occurs when the temperatur...

Page 68: ...supply cabinet Have the wall box switched on again for a reboot Have the wallbox checked for a proper connection between the power board and the communication board Wallbox is inoperable due to unexpected internal error Charging not possible If the vehicle is connected to the wallbox disconnect it Wait until the wallbox is idle before reconnecting the vehicle If the vehicle is not connected to the...

Page 69: ...at the network settings are correct Local authorization e g charge card rejected Charging not allowed Use a charge card which is allowed to charge in order to be granted access Check the access control settings in your myAudi App If the error remains contact the Audi customer support via audi support elli eco in order to have your settings and your charge card checked For Audi Wallbox plus and Aud...

Page 70: ...ions will result in the risk of elect ric shock which will cause injury or death Make sure that connection of the electrical power cannot occur during installation Put up caution tape and warning signs to mark the working areas Make sure no unautho rized persons enter the working areas Installation maintenance repair and relocation of this wallbox by a non certified electrici an will result in the...

Page 71: ...with a total sales area of at least 800 square meters are obligated to take back WEEE free of charge if they offer EEE several times a year or on a permanent basis and make it available on the market In the case of distribution using means of distance communication the retailer s sales area shall include all storage and dispatch areas When supplying a new EEE to an end user distributors must take ...

Page 72: ...or by any means without the prior written permission of Volkswagen Group Charging GmbH Elli or EVBox Product characteristics The wallbox and enclosed charge card have been CE certified by the manufacturers and bear the CE logo The relevant declarations of con formity can be found viahttps www elli eco downloads The wallbox and enclosed charge card comply with the RoHS Directive RL 2011 65 EU The r...

Page 73: ...e switch ELS Earth Leakage Sensor ESD Electrostatic discharge EV Electric Vehicle HEMS Home Energy Management System HMI Human Machine Interface LED Light Emitting Diode MCB Miniature Circuit Breaker MID Measuring Instruments Directive OCPP Open Charge Point Protocol PE Protective Earth PCB Printed Circuit Board RCD Residual Current Detection RFID Radio frequency Identification SKI Subject Key Ide...

Page 74: ... Volkswagen Group Charging GmbH Mollstraße 1 10178 Berlin Germany audi support elli eco www elli eco Distribution of Audi Wallbox by Elli A Brand of the Volkswagen Group Volkswagen Group Charging GmbH Mollstraße 1 10178 Berlin Germany audi support elli eco www elli eco ...