Document No. 1112M001 Revision 1.8 Date: June 2013
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11.0 Warranty
Kestrel e400nb Two Year Limited Warranty
1. General Terms and Conditions
1.1)
The user must complete and return the Warranty Form within one month from the date of installation or within three
months after receipt of the Kestrel product.
1.2)
All requested information in the Warranty Form including site location, tower details, equipment serial numbers and
pictures must be provided.
1.3)
The product under warranty must be in normal use for which it is intended.
1.4)
The product must be installed and commissioned in accordance with the instructions provided in the product
manual.
1.5)
The product installation must be inspected by a registered Kestrel dealer either prior to or during final
commissioning.
1.6)
Kestrel retains the right to have any remedial work required during the warranty period to be completed by any
agent, dealer, re-seller or other appointment by Kestrel.
1.7)
Written notice of any defect must be delivered to an authorized Dealer or to the Kestrel factory within fifteen days of
the failure date.
1.8)
The remaining warranty period at any time is transferable.
1.9)
Kestrel reserves the right to change or update this warranty at any time.
2. What the Warranty Covers
2.1)
Kestrel warrants that the product complies to standard specification upon delivery and for a period of 24 months
after the Warranty Form registration.
2.2)
Any product failure traceable to defective design, material, component or sub-assembly.
2.3)
During the warranty period, Kestrel will at its sole discretion repair, replace or refund the purchase price of
defective components or sub-assemblies.
2.4)
Repaired or replaced product may be new, upgraded, re-manufactured or refurbished at the sole discretion of
Kestrel.
2.5)
Kestrel will provide return shipping to customers within South Africa or to the nearest port of entry for customers
outside South Africa.
3. What the Warranty Does Not Cover
3.1) Any Costs incurred due to the site removal and re-installation of any defective product.
3.2) Any shipping costs for product delivery to Kestrel or any appointed Dealer or alternative repair facility.
3.3) Any equipment not manufactured by Kestrel
3.4) Product that has undergone modification or tampering.
3.5) Damage or loss caused by wind speeds in excess of 70m/s (156mph)
3.6) Any form of abuse, misuse or vandalism
3.7) Damage resulting from windstorm, lightning, hail, fire or any other insurable loss under standard and extended
coverage policies generally available for endorsement to the wind system consumer.
3.8)
Tower or support structure failures including any foundations.
3.9) All acts of God including tornadoes and all other cyclonic windstorms.
3.10) Damage due to voltage irregularities including lightning and utility system failures.
3.11) Damage due to impact by flying objects or debris.
3.12) Failures caused by not servicing and maintaining the product in accordance with the instructions
supplied by Kestrel
3.13) Components that in the opinion of the manufacturer have been subject to overload, mechanical abuse,
improper installation, use with any unsuitable power source, or any other non-warranty condition.
3.14) Any damage to the product during shipping.
3.15) There is no obligation to implement any future product design changes or improvements on previously
manufactured product.
3.16) Consequential loss due to any failure of any part of the product.
3.17) Compensation or costs due to the loss of energy production for any reason.
