Troubleshooting
SUPPORT
The monitor can work normally after connection, but
the touch function cannot be realized.
The display does not touch, how to solve the touch
bias?
After connecting the monitor, the monitor shows a little
slight jitter. How to solve it?
After connecting, the picture is blurred and pulled up &
down.How to solve it?
Why does “No signal” appear after connecting the
monitor?
①
Please check if the USB cable is connected
correctly.The USB cable is only for touch function.
②
The correct connection method is as follows: one
end of the USB cable needs to be connected to the
UPERFECT monitor, and the other end of the USB
cable needs to be connected to the corresponding
signal device. Please note that the other end of the
USB must be connected to a signal device.Please
don't charge power bank or socket.
Only the signal device can support the touch, and the
charging power bank or the socket does not support
the touch.
This is related to the host PC and PC’s display. This
situation is rare. If this happens,
Please set the UPERFECT display as the first
display/main display in own computer, then adjust the
mode to Duplicate Mode, you can touch it normally.
This is related to the host PC and PC’s display.
This situation is rare. If happens, please check if own
PC's default resolution are the higher than
1600*1200. If yes, please adjust the default resolution
is 1600*1200 or below.
This is related to the host PC and PC’s display.This
situation is rare.
But if there is a picture pull up or blurring, Firstly, Set
Second Screen Mode in the PC.The picture only
show in the UPERFECT display.
Secondly, adjust the resolution to 1600* 1200.
Please note: Only setting Second Screen Mode can
avoid the problem.
If use the Duplicate Mode,The picture will still rise still.
Firstly, Check if the connection method is correct.
Secondly, Rule out the cause of the broken wire.
Thirdly, Check whether the computer mode is
extended or copied.
If the default is Extend Mode, you need to adjust the
mode to Duplicate Mode.
Fourth: Try to adjust the computer's resolution.
Please note: For iOS systems, adjust relosution:
Finder-system preferences-displays
-resolution-scaled as follows.
If you have any query, our friendly customer service team will work hard to put a smile
back on your face. Here's how we can connect.
North America:
eviciv-usa@szdskj.ltd
Europe:
eviciv-uk@szdskj.ltd
Question/Problem
Possibly Quick Solutions
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The default screen ratio of the UPERFECT display
is 4:3. Can you adjust the screen ratio to 16:9?
Is there a VESA, how to install it?
Can multiple monitors be connected to one device?
The display can't reach 1600 * 1200. Is this normal?
UPERFECT display setting doesn't support the
adjustment ratio of 16:9.
If need 16:9, please adjust computer's screen ratio to
complete.
Yes. The back hole diameter is VESA 75*75mm and
can be installed with screws. At the same time, the
display can also be hung on the wall
.
Multiple monitors can be connected to the same
machine with a HDMI splitter. In this case, all displays
will simultaneously control the same device.
（
Note: You can buy the HDMI splitter by searching
this ASIN:B07HN327D in Amazon)
Yes.The 12.3-inch display has an aspect ratio of 4:3.
Please adjust the device's resolution to 4:3. If device
doesn't have a 4:3 resolution, the display will
automatically adjust to the most appropriate
resolution.
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