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Troubleshooting
If you experience any trouble with the application, or the application freezes,
try restarting the application. To turn off ConnectLED, touch the Active
Programs List button and swipe the ConnectLED application to the right. You
may also tap the Clear All button. Tap the ConnectLED logo on the Home
screen to start ConnectLED again.
How to Upgrade your License
Please contact your Distributor to purchase a Site license once your
PROMO license has expired. If you are a BASIC User type and wish to
upgrade to ENTERPRISE please contact your Company IT Admin. If you
are a Company IT Admin looking to increase the number of BASIC or
ENTERPRISE User types under your Site license, please contact Evluma
Customer Support.
User Authentication Alerts
There are three types of Authentication Alerts indicating that you are either
unable to authenticate your logon because of a lack of internet connection, or
an issue with your license.
“Sign in Failed. No internet connection. Please check your network
connection and try again.”
“Sign in Failed. Your License expired. Please contact your ConnectLED
admin.”
“Sign in Failed. Authentication failed. Please try again. If the problem
persists, Please Contact Evluma Support 425-336-5800.”
Service Bulletin SB20170606.1
Hardware Errors in ConnectLED Related to Android Tablet Time Setting
Connecting to an AreaMax with ConnectLED Android Tablet v2.1 or v2.2
updates the time and location of the AreaMax with the time and location of
the tablet. If the tablet time is off by too great a degree, the AreaMax will
immediately determine it cannot correct itself and return either a Hardware
Error Related to Time Setting (HW Error), a Clock Drift Error, or both.
Consult SB20170606.1 for more information.
