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WARRANTY
WARRANTY
WARRANTY PERIOD:
The warranty period is (1) Year from the original date of purchase. During this warranty period, under normal use, EVO
Gimbals will at its option, repair and/or replace parts detemined to be defective.
WARRANTY DOES NOT COVER:
1. Any unauthorized maintenance, misuse, collision, liquid infiltration (water damage), or modifications.
2. Incorrect Use of Product: altering software, removing serial numbers/logos, using cameras not approved by EVO.
3. Damage due to fire, flood, acts of God, misuse and related damage.
4. Any prepaid freight for warranty service.
WARRANTY SERVICE:
If any product issues arise please contact your dealer first. Many gimbal performance problems can be solved with a simple
calibration sequence. Be sure to visit www.EVOGimbals.com for the latest tutorial videos.
If it is found that service on your gimbal is needed please visit our official website (www.EVOGimbals.com) or email us
support@evogimbals.com to start a warranty claim.
WARRANTY REGISTRATION:
Please register your warranty so we can provide you with the latest firmware updates, user manuals and tutorial videos. To
register your warranty please and/or obtain warranty service for your gimbal, visit Our Web Site: EVOGimbals.com
Parts: For a period of one (1) year from the original date of purchase of product (“Parts Warranty”), EVO Gimbals will supply
new or refurbished replacement parts in exchange for parts determined to be defective.
This Limited Warranty covers only the hardware components packaged with the Product. It does not cover technical
assistance for hardware or software usage and it does not cover any software products whether or not contained in the
Product; any such software is provided “AS IS” unless expressly provided for in any enclosed software Limited Warranty.
Please refer to the End User License Agreements included with the Product for your rights and obligations with respect to
the software.
Instructions: To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging or
packaging affording an equal degree of protection to the EVO Gimbals authorized service facility specified. It is your
responsibility to backup any data, software or other materials you may have stored or preserved on your unit. It is likely that
such data, software, or other materials will be lost or reformatted during service and EVO Gimbals will not be responsible
for any such damage or loss. A dated purchase receipt is required. For specific instructions on how to obtain warranty
service for your product, visit Our Official Web Site: EVOGimbals.com
Or email EVO Gimbals Customer Support
support@evogimbals.com
For an accessory or part not available from your authorized dealer please visit our website.
Repair / Replacement Warranty: This Limited Warranty shall apply to any repair, replacement part or replacement product
for the remainder of the original Limited Warranty period or for ninety (90) days, whichever is longer. Any parts or product
replaced under this Limited Warranty will become the property of EVO Gimbals.
This Limited Warranty only covers product issues caused by defects in material or workmanship during ordinary consumer
use; it does not cover product issues caused by any other reason, including but not limited to product issues due to
commercial use, acts of God, misuse, limitations of technology, or modification of or to any part of the EVO Gimbals
product.
This Limited Warranty does not cover EVO Gimbals products sold AS IS or WITH ALL FAULTS or consumables (such as
fuses or batteries). This Limited Warranty is invalid if the factory-applied serial number has been altered or removed from
the product. This Limited Warranty is valid only in the United States.
LIMITATION ON DAMAGES: EVO GIMBALS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.
DURATION OF IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how
long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This Limited Warranty gives
you specific legal rights and you may have other rights which vary from state to state.
EVO Gimbals (“EVO Gimbals”) warrants this product against defects in material or workmanship for the time periods and as
set forth below. Pursuant to this Limited Warranty, EVO Gimbals will, at its option, (i) repair the product using new or
refurbished parts or (ii) replace the product with a new or refurbished product. For purposes of this Limited Warranty,
“refurbished” means a product or part that has been returned to its original specifications. In the event of a defect, these
are your exclusive remedies.
Labor: For a period of one (1) year from the original date of purchase of the product (“Labor Warranty”), EVO Gimbals will,
at its option, repair or replace with new or refurbished product, product determined to be defective. If EVO Gimbals elects
to replace the product after this Labor Warranty has expired but while the Parts Warranty below is still in effect, it will do so
for the applicable labor charge.
