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FAQs
FAQs
powered on and set to the appropriate input source.
Refer to your home theater manual for more
detailed instructions.
Why won’t my HD Set-Top Box respond when I press a
button on the remote control?
• Check the batteries for possible replacement. Refer
to pages 5-6 for more detailed instruction on the
remote control and batteries.
• Refer to page 6 for instructions to pair your
remote control.
What if I forgot my PIN Code?
• Contact your cable provider and they will be able to reset
them back to the default. That will allow you to enter a
new PIN code. Refer to page 8 to learn how to change
your PIN code.
How do I control what my child watches?
• You can restrict viewing of certain material on your
TV in the Locks Setup menu. Refer to page 8
for instructions.
Is it necessary to get a new TV to watch HDTV?
• To view HD channels from your cable provider in their
native resolution, a high-definition “capable” or “ready”
television is required.
• You will also need to use a digital cable connection
such as the HDMI cable to view HD channels. Refer to
the CABLE CONNECTIONS section on page 3 for
more information.
FAQs
Why won’t my HD Set-Top Box turn on?
• Double check that the power cord is connected to the
HD Set-Top Box and the AC wall outlet.
• If the HD Set-Top Box is connected to another unit
(such as a switched outlet or DVD player), verify that
the unit is powered on.
Why do I have no sound when viewing cable channels?
• Verify that the MUTE button on remote control has not
been pressed; try pressing the MUTE button to restore
sound for both the HD Set-Top Box and television.
• Verify that the volume on the HD Set-Top Box is not
turned down. Press the volume up on the Set-Top Box
remote. Volume level will be displayed on the bottom
of the screen.
• Double check your audio connections. Refer to the
CABLE CONNECTIONS section on page 3 to verify
the correct cables are being used for the audio ports. If
they match the diagrams, make sure they are firmly
connected to the ports on both the TV and HD Set-Top Box.
What should I do if there is no video or picture on the
TV screen?
• Try another channel or enter your PIN code, this channel
may be restricted from viewing.
• Verify that your TV is matching the setting on the
HD Set-Top Box. For instance, if you’ve connected using
the coaxial jumper cable, make sure you have the same
channel selected on the TV and 3/4 switch on the back of
the HD Set-Top Box. Refer to CABLE CONNECTIONS
section on page 3 for more details.
• Double check all your cable connections, including
verifying your coaxial cable is securely tightened onto
both the cable wall outlet and the INPUT port of your
HD Set-Top Box. Verify that all video cables between the
HD Set-Top Box and the TV are firmly connected. Refer
to the CABLE CONNECTION section on page 3 for
more detailed information regarding the correct
connections and alternative video cable options.
• If the HD Set-Top Box video output is connected to a
home theater unit, verify that the home theater unit is
