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SOFTENER INSTALLATION AND USER GUIDE
BARRIE • ONTARIO • CANADA 705.733.8900 WWW.EXCALIBURWATER.COM
Problem
Possible Cause
Solution
7. Hard water is being
delivered
a. Bypass valve is open or faulty
a. Fully close bypass valve or replace
b. Media is exhausted due to high
water usage
b. Check program settings or diagnostics for abnormal water
usage
c. Meter not registering
c. Remove meter and check for rotation or foreign material
d. Water quality fluctuation
d. Test water and adjust program values accordingly
e. No regenerant or low level of
regenerant in regenerant tank
e. Add proper regenerant to tank
f. Control fails to draw in
f. Refer to Trouble Shooting Guide number 12
g. Insufficient regenerant level in
regenerant tank
g. Check refill setting in programming. Check refill flow control
for restrictions or debris and clean or replace
h. Damaged seal/stack assembly
h. Replace seal/stack assembly
i. Control valve body type and
piston type mix matched
i. Verify proper control valve body type and piston type match
j. Fouled media bed
j. Replace media bed
8. Control valve uses too
much regenerant
a. Improper refill setting
a. Check refill setting
b. Improper program settings
b. Check program setting to make sure they are specific to the
water quality and application needs
c. Control valve regenerates
frequently
c. Check for leaking fixtures that may be exhausting capacity or
system is undersized
9. Residual regenerant
being delivered to service
a. Low water pressure
a. Check incoming water pressure – water pressure must
remain at minimum of 25 psi
b. Incorrect injector size
b. Replace injector with correct size for the application
c. Restricted drain line
c. Check drain line for restrictions or debris and clean
10. Excessive water in
regenerant tank
a. Improper program settings
a. Check refill setting
b. Plugged injector
b. Remove injector and clean or replace
c. Drive cap assembly not
h
d
l
c. Re-tighten the drive cap assembly
d. Damaged seal/ stack assembly
d. Replace seal/ stack
e. Restricted or kinked drain line
e. Check drain line for restrictions or debris and or un-kink drain
line
f. Plugged backwash flow
controller
f. Remove backwash flow controller and clean or replace
g. Missing refill flow controller
g. Replace refill flow controller
11. Control valve fails to
draw in regenerant
a. Injector is plugged
a. Remove injector and clean or replace
b. Faulty regenerant piston
b. Replace regenerant piston
c. Regenerant line connection leak
c. Inspect regenerant line for air leak
d. Drain line restriction or debris
cause excess back pressure
d. Inspect drain line and clean to correct restriction
e. Drain line too long or too high
e. Shorten length and or height
f. Low water pressure
f. Check incoming water pressure – water pressure must remain
at minimum of 25 psi
12. Water running to drain
a. Power outage during
regeneration
a. Upon power being restored control will finish the remaining
regeneration time. Reset time of day.
b. Damaged seal/ stack assembly
b. Replace seal/ stack assembly
c. Piston assembly failure
c. Replace piston assembly
d. Drive cap assembly not
tightened in properly
d. Re-tighten the drive cap assembly
