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5.
Warranty
5.1
Warranty application
Together with your walking frame you get the factory warranty. However, it is possible that your dealer offers a
supplementary warranty. This manual only handles the factory warranty as given by Van Os Medical UK Ltd.
This warranty is only granted to you as the consumer. It is not intended to be used commercially (like hiring or
institutional use). The warranty is limited to defects to materials and possible hidden shortages. Van Os Medical UK
Ltd guarantees the following warranty periods:
COMPONENT
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XL-300
5.2
Warranty definition
Your manual is also the warranty form, fill in the relevant details and store it carefully.
Warranty conditions
The warranty period commences upon the date of purchase. If within the warranty period, your walking frame will
be defect, it will be repaired or replaced.
However, you do need to provide to Van Os Medical UK Ltd a complete filled in warranty registration form or a copy
of the bill with date of purchase. Without a warranty registration form or a proof of the purchase date the warranty
will start at the date when Van Os Medical UK Ltd sent the invoice to the dealer.
Repairs and replacement must be performed by an authorized Van Os Medical UK Ltd service agent. To qualify for
the warranty, your walking frame must require the care standards. Furthermore, if a problem occurs, you need to
fully inform the Van Os Medical UK Ltd service agent immediately. If you use the walking frame outside the
designated area of the Van Os Medical UK Ltd service agent, you can repair your walking frame by any other, by the
factory approved, service agent.
When parts of the walking frame,
within 12 months after the commence date, needs reparation or replacement, as
a result of a manufactory or material error and the walking frame is with its first owner, the part or parts will be
repaired or replaced free of charge.
Tip
This warranty is not transferrable.
This warranty does not include any labour charges incurred by replacements.
Replaced or repaired parts fall under the same warranty conditions as the original walking frame.
Worn parts are normally not guaranteed, unless these parts are worn as a direct result of an original manufacturer
defect. These parts are for example upholstery, tyres, inner tubes and similar kinds of parts.
Under normal circumstances no responsibility is accepted when the walking frame needs replacement or repairs as
a direct result from:
1.
Not maintaining the walking frame and parts according to the recommendations of the manufacturer or not
using the specific original parts;
2.
Damaging the walking frame or parts by inattentive use, accident or wrong use;
3.
Adjusting the walking frame or parts, different from the specifications of the manufacturer or reparations done
before the service agent is warned.
4.
If the product is not equipped with an original factory frame number and identification label as described in
the manual, see chapter 1.
The walking frame that is described and showed in this manual can differ from your own model in details. However,
all instructions are relevant, independent of slightly different details. We reserve the right to change the product
in this manual without further notice. All drawings, measures and capacities showed in this manual, are
approximations and may be slightly different to the specifications.
