Executone Systems 84600, User Manual

Page 1: ...eral types of feature keys for performing certain functions fixed keys soft keys and programmable keys The Medley M64 phone also as a speaker for hands free conversation and a 64 character LCD display that gives you the status of a call 1 1 Keys In addition to the dial pad the Medley M64 phone has several types of feature keys Fixed keys Soft keys Programmable keys explained in topic 3 11 5 3 22PM...

Page 2: ...andset PICK UP Answers a call ringing at another station or department PAGE Sends a page through other telephone speakers LCD Display The LCD display at the top of your phone has four lines showing information pertaining to calls telephone status and telephone functions The display also shows how many outside telephone lines are free An asterisk means a line is in use A dash means a line is availa...

Page 3: ...ce a call into a park zone for pick up at any station DND Places your station in do not disturb mode RDL Redials the last outside call made MON Lets you hear a caller leaving a message in your mailbox While the voice is being heard through your speaker you can intercept the call by lifting the handset or allow the message to be com pleted to your mailbox ICM If you have enabled the outside dial to...

Page 4: ...es handset or speaker volume REC Lets you record all or portions of a call Any conversation can be recorded including a conference call or service observing call NOTE The system might have been programmed by the installer to insert a short tone every 15 seconds while recording FLASH Toggles between calls when a call waiting tone is heard SMITH CO 2 33 ACME BRICK 24 TR CN FLASH DISC Press MORE REC ...

Page 5: ...explained the message pickup display contains the following EXT Sends a voice mail message to another user by using the dial pad instead of using a station key CALL Auto dials a number if caller ID is available This key only appears if caller ID is available REC Plays any recorded conversations or personal reminders This key only appears if you have conversations or personal reminders saved The re...

Page 6: ...ature keys They are explained in detail in topic 3 Station Keys The station key s LED indicates the station s status Solid In use or DND Blinking Ringing Line Keys If your station has been programmed to provide line keys these keys give direct access to outside lines in addition to dialing 9 8 or 7 The LED indications for the line keys are as follows Solid In use Blinking Ringing ...

Page 7: ...R Press the HF key NOTE The procedure is the same whether the call is from the outside in house or being transferred to you Disconnecting from an Outside Call Replace the handset OR If using the speaker press the HF key Disconnecting from an Intercom Call Replace the handset OR Press a station key again OR If using the speaker press the HF key ...

Page 8: ...e keys press an unlit line key 3 Dial the number Placing an Intercom ICM Call The first procedure is for telephones that do not have outside dial tone preference en abled The second procedure is for those that do For telephones that do not have outside dial tone preference enabled With or without first lifting the handset press a station key or dial the extension number If you did not lift the han...

Page 9: ... a second call is coming through you hear a tone in your earpiece and see the waiting call on your LCD display 1 Press the FLASH soft key To toggle between the original call and the waiting call press the FLASH soft key An arrow in the display shows which call you are currently connected to 2 To drop the call you are currently connected to press the DISC soft key and you will be reconnected to the...

Page 10: ...ress 0 Placing a Call on Hold Press the HOLD key Transferring a Call 1 While connected to an outside call press a station key OR Press the TR CN soft key and dial the extension number 2 To perform a blind transfer hang up immediately OR To announce the caller wait until the called party answers announce the caller and then hang up 3 If the transferred to party does not answer either press the stat...

Page 11: ...ord tone Transferring a User to His or Her Mailbox To transfer a user who is calling from the outside to pick up messages 1 Press the VM key 2 Press 3 Press the appropriate station key or mailbox number 4 Hang up Transferring a User to a Park Zone 1 Press the PARK soft key The three soft keys become park zones labelled 1 2 and 3 If any key s label has a PK before the number that park zone is in us...

Page 12: ...ine key lit red A total of 12 parties can be in conferences within the system at any one time No more than four parties can be in a single conference 5 To disconnect all parties in the conference hang up Paging Other Telephones The PAGE key lets you broadcast a voice page through other telephone speakers You can page all telephones in your system or just a designated group Telephones in use are no...

Page 13: ...ller s voice broadcast over the speaker While using the handset press the HF key but do not hang up the handset Using a Headset If Provided In headset mode a headset is connected to the handset jack The hook switch is disabled and the HF key is used to connect or disconnect from a call To use the speaker while in headset mode 1 Park the call Press the PARK soft key and then press a park zone soft ...

Page 14: ...d the time and date when the message was left Voice prompted instructions are played at the end of each message You can carry out the instructions with either dial pad keys or soft keys Once you ve learned these procedures you can perform them at any time during a message or a prompt The procedures are listed on the next page under the topic Voice Mail Functions Picking Up Your Messages from Someo...

Page 15: ...it returns you to the beginning of the message Fast Forward Press or Press the FF soft key This advances four seconds for each key press Move To move a copy of a message to another user s mailbox Press or Press the MOVE soft key To move the message without an introduction Press when prompted To add an introduction Press when prompted Medley connects you to the personal greeting When you ve finishe...

Page 16: ...ages When out of the Office You can pick up messages when away from the office Since the display is not available to you message handling operates slightly differently 1 At the main greeting press and input your mailbox number OR Have the operator transfer you 2 If required input your password Medley announces the number of new and old messages starts playback with the oldest new message and conti...

Page 17: ...s or Press the MOVE soft key To move the message without an introduction Press when prompted To add an introduction Press when prompted Medley connects you to the personal greeting When you ve finished your recording press to stop You are returned to the original message in your mailbox Delete Press Main Greeting Press to go to the main greeting Save Press The message is played as an old message t...

Page 18: ... first new message is left in your mailbox 1 Press MENU F1 2 Press 3 Follow the voice prompts Medley calls your pager when your first new message is left and repeats the page at the interval programmed at installation until all new messages have been retrieved Inputting or deleting the phone number that is to be called to activate your pager turns this feature on or off Screening Voice Mail Messag...

Page 19: ...ternal pager notification etc To access voice mail from a remote location see the topic Picking Up Messages When out of the Office To access voice mail from an in house M64 phone use the procedure for Picking Up Your Messages from Someone Else s M64 Phone NOTE A guest mailbox must have a personal greeting recorded to accept messages Programming Your Guest Mailbox From An M64 Phone 1 Press MENU F1 ...

Page 20: ...CD displays RECORDING 3 End recording by pressing the REC soft key or by hanging up Recording a Personal Reminder Note that your system might be programmed to insert a short tone every 15 seconds while recording 1 Lift the handset 2 Press the MORE F2 key 3 Press the REC soft key The intercom dial tone stops and recording of your station begins until either the REC soft key is pressed again or you ...

Page 21: ... not an swer the call is returned to your mailbox Forwarding Your Calls to Another Mailbox 1 Press the FWD soft key 2 Press the VM key 3 Press the station key of the station mailbox to where you want to forward your calls OR Dial the mailbox s extension number Cancelling Call Forward Press the FWD soft key twice Putting Your Station in Do Not Disturb Mode When your station is idle press the DND so...

Page 22: ...o log off the system automatically logs off your station While logged on as an agent your station temporarily turns off any of the following that were in effect call waiting DND monitor mode Logging On or Off as an ACD Agent Press the AGENT LOG key for the particular ACD department to log on or log off to that department If you are logged on and idle the LCD display shows the status of the ACD dep...

Page 23: ... your phone is idle press the ExecuDex programmable key 2 Repeatedly press the dial pad key corresponding to the first letter of the name until the desired name and number appear A name that starts with Q or Z is retrieved by using Press instead of a letter key to scroll through all stored names 3 Press the CALL soft key to auto dial the number Deleting Names from ExecuDex 1 Select the name using ...

Page 24: ...il the message has been retrieved The pager shows which mailbox has paged Programming Your Cascade Paging Mailbox 1 Press the PROGRAM Key 2 Press 3 Press the cascade paging mailbox number 4 You are prompted to enter each paging number and the number of pages before the next paging number is added Input only the paging number Do not include the line access 9 8 or 7 A two second pause can be inserte...

Page 25: ...tly monitor others calls in order to aid in quality assurance of call activity The list of allowed extensions to observe is programmed by the installer 1 Press the SERVICE OBSERVING programmable key or dial code 561 fol lowed by the extension number or station key of the extension you want to listen to While observing another station your display shows who that station is con nected to and the dur...

Page 26: ...at you do not have to wait for a voice prompt to begin or end before making your selection For certain functions detailed explanations are given in topic 4 Exiting Program Mode Press the HF key or hang up the handset You exit programming mode and your extension is removed from DND Keys Used During Programming In addition to the dial pad the following keys are used during programming TO PRESS DESCR...

Page 27: ... Record Personal Greeting Record Delete Hear Programmable keys Station Options Call Waiting Personal Greeting Reminder Headset Operation Outside Dial Tone Preference Hands Free Answer Station Audibles Station Ring Tone Station Ring Volume Message Ring Password Record Delete Hear External Notification Enter Pager Number Delete Pager Number See Pager Number ...

Page 28: ...x for extension xxx but you can record a personal greeting in your own voice Note that a system prompt will follow your personal greeting with instructions to the outside caller such as To reach the operator press 0 to return to the main greeting press 8 or to leave a message begin recording at the tone 1 Press the MENU F1 key 2 Press 3 Begin recording at the tone Example Hi this is Bill I m away ...

Page 29: ... and easy access or transfer to destinations in the categories listed below To program a station key dial a three digit number for a destination in one of the following categories Extensions 100 to 131 191 192 Department pilot numbers 200 to 209 Guest info mailboxes 300 to 499 Group mailboxes 500 to 516 Cascade paging mailboxes 520 to 529 System speed dial numbers 600 to 699 Personal Speed Dial Ke...

Page 30: ...n If you have been assigned to an ACD department or departments a LOG ON key has been automatically created beginning with the lower left hand key of the programmable keys use programming function to verify its location Use this programming option only if you wish to change its location NOTE Dialing the feature code will not log on or off from a department A pro grammable key must be programmed AC...

Page 31: ... the reminder for about 3 hours Range 0 no reminder to 500 hours 1 Press the MENU F1 key 2 Press 3 Press the time period desired Headset Operation This sets your station to be used with a headset connected to the handset jack While in headset mode the hook switch is disabled and the HF key is used to connect or discon nect from a call 1 Press the MENU F1 key 2 Press 3 Press to turn the option on o...

Page 32: ... to turn the option off Station Ring Tone Changes the phone s ring tone to help distinguish it from other nearby ringing phones 1 Press the MENU F1 key 2 Press 3 To choose and hear a ring type press either or 4 Press to accept the chosen tone Station Ring Volume 1 Press the MENU F1 key 2 Press 3 To choose and hear a ring volume press either low medium or high Or press to turn the phone ringer off ...

Page 33: ... Press the MENU F1 key 2 Press 3 When prompted press to confirm deletion If no new password is entered the password reverts to the default which is no password Enter Pager Number 1 Press the MENU F1 key 2 Press 3 Press the phone number for your pager 24 digits maximum 4 Press Delete Pager Number 1 Press the MENU F1 key 2 Press 3 Press to confirm deletion The system will not page you until a new pa...