Warranty
CT440
95
Service and Repairs
Service and Repairs
EXFO commits to providing product service and repair for five years following the date of
purchase.
To send any equipment for service or repair:
1.
Call one of EXFO’s authorized service centers (see
EXFO Service Centers Worldwide
page 96). Support personnel will determine if the equipment requires service, repair, or
calibration.
2.
If equipment must be returned to EXFO or an authorized service center, support
personnel will issue a Return Merchandise Authorization (RMA) number and provide an
address for return.
3.
If possible, back up your data before sending the unit for repair.
4.
Pack the equipment in its original shipping material. Be sure to include a statement or
report fully detailing the defect and the conditions under which it was observed.
5.
Return the equipment, prepaid, to the address given to you by support personnel. Be
sure to write the RMA number on the shipping slip.
EXFO will refuse and return any
package that does not bear an RMA number.
Note:
A test setup fee will apply to any returned unit that, after test, is found to meet the applicable
specifications.
After repair, the equipment will be returned with a repair report. If the equipment is not
under warranty, you will be invoiced for the cost appearing on this report. EXFO will pay
return-to-customer shipping costs for equipment under warranty. Shipping insurance is at
your expense.
Routine recalibration is not included in any of the warranty plans. Since
calibrations/verifications are not covered by the basic or extended warranties, you may
elect to purchase FlexCare Calibration/Verification Packages for a definite period of time.
Contact an authorized service center (see
Summary of Contents for CT440 Series
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