10
thoroughly with clean water before mounting the nozzles back
onto the terrarium. If the problem persists, replace the nozzles.
Replacement nozzles (PT2501) and filters (PT2500) are available at
your local Exo Terra pet retailer.
Troubleshooting
1. There is no LED indicator illuminated on the unit.
• The unit is switched off, press either the “on” button or the
“cycle” button
• If the problem persists, make sure the power adaptor is
correctly inserted into the wall socket.
• That the power supply jack is connected to the unit
2. The tubing is leaking at the connectors.
• Disconnect the tubing from the connector by pressing down
and holding the blue ring while pulling the tubing. Connect the
tubing again by pushing the tubing firmly into the opening as far
as possible.
• If the problem persists, disconnect the tubing and cut off
about 1,5 cm (1/2”) as straight as possible and reconnect.
3. The nozzle is leaking at the joints.
• If the nozzles are under pressure, accidental leakage might
occur near the joints. Try to move the nozzle in a slightly
different position. If the leakage occurs near the front joint
(octagonal part), try to tighten the front part.
• If the problem persists, replace the nozzle (available at your
local Exo Terra pet retailer).
4. The nozzle does not spray or sprays irregularly.
• The nozzle may be clogged. Soak the nozzle overnight in a
50/50 solution of water/vinegar (See “Maintenance” section).
• If the problem persists, we recommend replacing the nozzle
(available at your local Exo Terra per retailer).
• Using de-mineralized/distilled water will prolong the lifespan of
the nozzles. It is not recommended to open the nozzle, as it
consists of very small parts and any tampering will may
result in complete malfunction of the nozzle.
Distributed by:
Canada:
Rolf C. Hagen Inc., Montreal, QC H9X 0A2
U.S.A.:
Rolf C. Hagen (U.S.A.) Corp., Mansfield MA. 02048
U.K.:
Rolf C. Hagen (U.K.) Ltd. Castleford, W. Yorkshire WF10 5QH
Service
If you have any problems or questions about the operation of this
product, please let us try to help you before you return the product
to your dealer. Most problems can be handled promptly with a
phone call. When you call (e-mail or write), please have all relevant
information such as model number and/or part numbers available,
as well as the nature of the problem.
Call our Customer Service Department:
Canada Only:
Toll Free Number 1-800-55HAGEN (1-800-554-2436)
Between 9:00 am and 4:30 pm (Eastern Time)
U.S.A. Only:
Toll Free Number 1-800-724-2436
Between 9:00 am and 4:00 pm (Eastern Time)
U.K. Only:
Helpline Number 01977 556622
Between 9:00 am and 5:00 pm
For Authorized Warranty Repair Service:
Return the device with dated receipt and reason for return to:
Canada:
Hagen Industries Ltd, 3235 Guenette, Montreal, QC H4S 1N2
Rolf C. Hagen Inc., 8770-24th Street, Edmonton AB T6P 1X8
U.S.A.:
Rolf C. Hagen (U.S.A.) Corp.
50 Hampden Road, Mansfield, MA. 02048-9107
U.K.:
Rolf C. Hagen (UK) Ltd.
California Dr. Whitwood Industrial Estate
Castleford, West Yorkshire WF10 5QH
For general information on our whole product range,
explore our websites at: www.exo-terra.com or www.hagen.com.
GUARANTEE
This product is guaranteed for defects in material or workmanship
for a period of 2 years from date of purchase. The guarantee is valid
with proof of purchase only. The guarantee is limited to repair or
replacement of the unit only and does not cover consequential loss
or damage of or to animate or inanimate objects. This guarantee is
valid only under normal operating conditions for which the unit is
intended. It excludes any damage caused by unreasonable use,
improper installation, negligence, tampering, or abuse of the unit. For
guarantee service or spare parts contact your local pet dealer or
write to the representative in your country. This guarantee does not
affect your statutory rights.
RECYCLING
This item bears the selective sorting symbol for waste
electronic and electrical equipment (WEEE). This
means that the product must be handled pursuant
to European Directive 2002/96/EC in order to be
recycled or dismantled to minimise it’s impact on the
environment. For further information please contact
your local or regional Authorities. Electronic products
not included in the selective sorting process are
potentially dangerous for the environment and human health due to
the prescence of hazardous substances.
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