49
Troubleshooting
Problem
Possible cause
Possible solution
The pilot will not
light.
The regulator is closed.
See Ignition.
The regulator is not fitted correctly. See Connecting the gas bottle.
The gas bottle is nearly empty.
Replace it.
The opening by the pilot is
blocked.
Clean the opening with a pipe cleaner or a
piece of steel wire.
There is air in the pipe so the gas is
not reaching the pilot.
Open the regulator on the gas bottle and
hold the adjustment button in for 3-4 min-
utes beforetrying to ignite the patio heater.
There is no spark when the igniter
button is pressed.
Have the igniter button repaired or replaced
by a professional.
Light the pilot using fireplace matches or
a lighter.
You can then clearly see if the pilot
is lit or not.
It can be difficult to see in daylight if the
pilot is lit. Turn the adjustment button to HI
and see if the burner is lit.
Thermocouple bad.
Replace thermocouple.
The pilot will not
stay on.
There is dirt around the pilot.
Clean the area around the pilot with a small
brush or pipe cleaner.
There is a leak.
See ‘Leak test’.
The pilot has blown out.
Move the patio heater into a sheltered
location.
Loose connections.
Tighten connections.
The gas bottle is nearly empty.
Replace it.
The burner will
not light.
The opening by the burner is
blocked.
Clean the opening with a pipe cleaner or a
piece of steel wire.
There is dirt in the gas supply pipe. See Cleaning the gas supply pipe.
Thermocouple bad.
Replace thermocouple.
Pilot light assembly bent.
Place pilot properly.
Not in correct location.
Position properly and retry.
The gas bottle is nearly empty.
Replace it.
If the appliance is in case of any defaults or problems of assembly or use please
don’t try to modify it by yourself. Contact your supplier or distributor to solve it.
