15
The Source User Manual
Troubleshooting
TROUBLESHOOTING
Problem
Possible cause
Solution
Vacuum
pump runs
continually
Outer collector is not
sealing.
Check the lower seal and collector are securely in place and clear of
any debris. Try pressing down on the lid gently while the vacuum pump
is running. Confirm the pressure relief screw is turned fully
to the right
and has not been crossthreaded.
Use the mobile app to view the
vacuum level. When the pump is running, the vacuum level should be
steadily rising and will turn off when it reaches 100%. If the problem
persists inspect the glass cylinder composing the collector for chips
and damage. If the glass is obstructed or damaged a vacuum seal is
not possible.
Comm icon
in mobile
app is red
Bluetooth not on/
Source not pairing
Check your mobile device settings and make sure you have Bluetooth ON.
Plug in the Source and make sure the green light on the base is ON before
launching the Source app.
The Source
process
turned off
but the
extraction
is not
finished
Automatic shut
down due to time
allowance
The Source process runs for a maximum of 120 minutes, then
automatically shuts off. To run a longer extraction, simply restart it by
pressing the green button or by using START PROCESS from the mobile
app.
Power outage or
circut breaker
To restart, unplug the Source and allow it to cool. Once it is cool, plug it
back in and restart the process.
The green
light does
not
illuminate
The power cord is
not plugged in/outlet
not getting power
Check that the power cord is firmly plugged into the outlet. Check your
breaker or switches that control your outlet. Test another appliance in that
outlet to verify it is working.
Cannot
tell if the
process is
running
Green button is lit,
but the Source is
quiet.
Once the Source has been started, if you are unsure whether the process
is stopped or running, you can check two ways: observing the green
illuminated button which will blink once every 10-15 seconds when in
operation; or by using the app to view the status.
