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888 201 1968
admin@extremecanopy.com
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IMPORTANT INFORMATION
Your canopy is supplied with 8 steel stakes and 4 tie down
ropes. These
MUST
always be attached. For use on hard
surfaces, weight plates, water weights or sandbags
MUST
be used. These are accessories and need to be purchased.
All roof tension straps
MUST
be attached and tensioned.
These hold down methods will maximize safety, however,
due to the unpredictable nature of weather, they will not
prevent damage.
All canopies are considered temporary structures and
MUST
be packed down and stowed away in any adverse
weather conditions such as storm, rain, wind or other forces
of nature.
WARRANTY
Warranty covers manufacture’s defaults only. Warranty does
NOT
cover products or parts which have been altered or
modified in any manner. This warranty does
NOT
apply
to damage caused by wind, rain, storms or other forces
of nature, nor does it cover accidental or deliberate
damage of the product. Damage caused by these events
may be covered under your home or business insurance
policy. This warranty does
NOT
apply if the set up of the
product does not conform to the product instructions. This
express warranty is provided in lieu of all other warranties,
expressed or implied.
Extreme Canopy is
NOT
responsible for products damaged
in transit.
If you are making a warranty claim for a manufactures fault
for reason other than above, please complete our warranty
claim form -
https://www.extremecanopy.com/resource-centre/ and
email it through to logistics@extremecanopy.com.
Please complete and return with photos of the manufactures
fault.
Alternatively, please fill out the Replacement Parts form
and we will arrange a quotation and dispatch parts as soon
as possible - https://www.extremecanopy.com/resource-
centre/.
STOCK AVAILABILITY
All goods are offered for sale subject to available stock. If an
item is out of stock, we may contact you to offer a substi-
tute. If you do not accept a substitute item and your credit
card has been charged for an item that is out of stock, we
will cancel your order and issue a credit to your credit card
account in the amount charged. Where part of an order can-
not be fulfilled immediately, the part that can be supplied
will be dispatched as soon as possible.
LIABILITY
Under no circumstances should a damaged product be
used. Damaged products should be immediately packed
up and removed. In purchasing any product from Extreme
Canopy, you agree to not hold Extreme Canopy, Extreme
Canopy representatives & Extreme Canopy directors liable
for any damage or injury caused by Extreme Canopy prod-
ucts. This limitation applies to damage or injury caused by
both new, functional or damaged products. In purchasing
from Extreme Canopy, you also agree to not hold Extreme
Canopy, Extreme Canopy representatives & Extreme
Canopy directors liable for any loss, damage or injury that
may arise because of a product arriving faulty, incomplete,
incorrect, or late.
MANUFACTURER’S WARRANTY
PRODUCT
WARRANTY
X5 Explorer Frame
5 Years
X6 Velocity Frame
5 Years
X7 Tectonic Frame
10 Years
Q8 Quasar Frame
10 Years
Feather / Teardrop Flag Hardware
1 Year
Cafe Umbrellas Frame
1 Year
Star Shade Pole
1 Year
Arch Tent Frame
3 Years
EMX Inflatable Frame
5 Years
Pavilion Frame
5 Years
Pinnacle Frame
10 Years
Crest Tent Frame
10 Years
Table Covers
1 Year
Pop Banner
1 Year
Custom Banners / Fence Wraps
1 Year
Roller Banner
1 Year
FABRICS
Plain 500D PVC Coated Polyester
1 Year
Printed 600D PU Coated Polyester
1 Year
Plain 580gsm PVC / Crest PVC
5 Years
Printed 550gsm PVC
2 Years
Clear PVC
2 Years
Flag Fabric
6 Months
Your product not listed? Contact us for warranty information.
RETURNS POLICY
100% Satisfaction Guaranteed
As part of the Extreme Canopy experience, it is our
commitment to provide superior products. If you are not
completely satisfied with your Extreme Canopy purchase
for any reasons, we will make it right. You can return your
product for a replacement or refund within thirty (30) days
of your purchase. The product must be in new, unused
condition. Extreme Canopy does
NOT
accept returns for any
custom printed products unless the custom printed product
has a fault under our manufacturers warranty.
Extreme Canopy’s guarantee doesn’t cover ordinary wear
and tear or damage caused by improper use, naturally
caused accidents, storm, rain, or wind gusts.
If you have received your Extreme Canopy purchase and it
has a manufacturing defect in the materials or workmanship
please fill out our warranty claim form - https://www.
extremecanopy.com/resource-centre/ and email it through
to logistics@extremecanopy.com
Extreme Canopy’s satisfaction guarantee does not apply
to any event tent or custom produced product. Under no
circumstances does Extreme Canopy accept a return on
Crest Tents, Pavilions or Pinnacle tents.
