10
IMPORTANT INFORMATION
Your marquee is supplied with steel pins and tie-down
ropes. These
MUST
all be used. For setup on hard surfaces
such as pavement, weight plates, water weights or sandbags
MUST
be used for security. These are add-on accessories
that can be purchased separately.
All roof tie-down straps
MUST
be attached and tensioned.
These security methods will maximise safety. However, due
to the unpredictable nature of weather, damage prevention
is not guaranteed.
All canopies are considered temporary structures and
MUST
be packed down and stowed away during adverse weather
conditions such as heavy rain, strong winds or other storm
events.
WARRANTY
Warranty covers manufacture’s defaults only. Warranty does
NOT
cover products or parts which have been altered or
modified in any manner. This warranty does
NOT
apply
to damage caused by wind, rain, storms or other forces
of nature, nor does it cover accidental or deliberate
damage of the product. Damage caused by these events
may be covered under your home or business insurance
policy. This warranty does
NOT
apply if the set up of the
product does not conform to the product instructions. This
express warranty is provided in lieu of all other warranties,
expressed or implied.
Extreme Marquees is
NOT
responsible for products
damaged in transit.
If you are making a warranty claim for a manufactures
fault for reason other than above, please complete our
warranty claim form - www.extrememarquees.com
.nz
/
resource-centre/ and email it through to - logistics@
extrememarquees.co
.nz
Please complete and return with photos of the manufactures
fault.
Alternatively, please fill out the Replacement Parts form
and we will arrange a quotation and dispatch parts as soon
as possible - www.extrememarquees.co
.nz
/marquee-spare-
parts/
MANUFACTURER’S WARRANTY
PRODUCT
WARRANTY
X5 True Blue Frame
1 Years
X6 Velocity Frame
3 Years
Classic Summit
7 Years
X7 Tectonic Frame
10 Years
Q8 Quasar Frame
10 Years
Wave / Flare Banner Hardware
1 Year
Cafe Umbrellas Frame
3 Year
Star Shade Pole
1 Year
Arch Tent Frame
3 Years
EMX Inflatable Frame
5 Years
Pavilion Frame
5 Years
Pinnacle Frame
10 Years
Crest Tent Frame
10 Years
Table Covers
1 Year
Pop Banner
1 Year
Custom Banners / Fence Wraps
1 Year
Roller Banner
1 Year
FABRICS
Plain 500D PVC Coated Polyester
1 Year
Printed 600D PU Coated Polyester
1 Year
Printed UV Fabric Fade Resistant
2 Years
Plain 580gsm PVC / Crest PVC
5 Years
Printed 550gsm PVC
2 Years
Clear PVC
2 Years
Banner Fabric
6 Months
Your product not listed? Contact us for warranty information.
PRODUCTION & DELIVERY
TIME FRAMES
Extreme Marquee will endeavor to meet all customer
due dates and deadlines. However, as there are many
aspects out of our direct control such as third party delivery
providers, we can not guarantee a due date. As such,
Extreme Marquees does not accept liability for any missed
due date nor do we accept any refund request based on this
premise.
Extreme Marquees has an outstanding reputation for
meeting the tightest due dates and our team will continue
to strive to be leaders in this aspect.
RETURNS POLICY
100% Satisfaction Guaranteed
As part of the Extreme Marquee experience, it is our
commitment to provide superior products. If you are not
completely satisfied with your Extreme Marquee purchase
for any reasons, we will make it right. You can return your
product for a replacement or refund within thirty (30) days
of your purchase. The product must be in new, unused
condition. Extreme Marquees does
NOT
accept returns for
any custom printed products unless the custom printed
product has a fault under our manufacturers warranty.
Extreme Marquee’s guarantee doesn’t cover ordinary wear
and tear or damage caused by improper use, naturally
caused accidents, storm, rain, or wind gusts.
If you have received your Extreme Marquee purchase and it
has a manufacturing defect in the materials or workmanship
please fill out our warranty claim form - www.
extrememarquees.co
.nz
/resource-centre/ and email it
through to -
logistics@extrememarquees.co
.nz
Additional products may be excluded from the returns
policy. To find out more information on excluded items
please contact Extreme Marquees.
