Before contacting Extreme Networks for technical support, have the following information ready:
•
Your Extreme Networks service contract number and/or serial numbers for all involved Extreme
Networks products
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
•
A description of your network environment (such as layout, cable type, other relevant environmental
information)
•
Network load at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a recurring
problem)
•
Any related RMA (Return Material Authorization) numbers
Subscribing to Service Notifications
You can subscribe to email notifications for product and software release announcements, Vulnerability
Notices, and Service Notifications.
1. Go to
www.extremenetworks.com/support/service-notification-form
2. Complete the form with your information (all fields are required).
3. Select the products for which you would like to receive notifications.
Note
You can modify your product selections or unsubscribe at any time.
4. Click
Submit
.
Documentation and Training
To find Extreme Networks product guides, visit our documentation pages at:
Current Product Documentation
www.extremenetworks.com/documentation/
Archived Documentation (for earlier
versions and legacy products)
www.extremenetworks.com/support/documentation-archives/
Release Notes
www.extremenetworks.com/support/release-notes
Hardware/Software Compatibility Matrices
https://www.extremenetworks.com/support/compatibility-matrices/
White papers, data sheets, case studies,
and other product resources
https://www.extremenetworks.com/resources/
Training
Extreme Networks offers product training courses, both online and in person, as well as specialized
certifications. For more information, visit
www.extremenetworks.com/education/
.
Preface
Subscribing to Service Notifications
ExtremeWireless™ AP460i/e Access Points
vii
