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What added benefits do I receive with the
Premium
warranty?
The premium warranty option includes the following added benefits to your device coverage:
•
Advanced coverage for your device for 24-months from the date of purchase
•
Accidental damage coverage for your device*
o
This includes up to 2 incidents throughout your warranty term.
•
Shipping cost coverage (incoming and outgoing) for device repairs
o
Upon acceptance of a warranty claim, EyeTech will ship you a box with return label to
send your device in for repair
*Accidental damages must affect the functionality of your device in order to be eligible for a warranty repair.
Cosmetic damage that does not affect the functionality of your device will not be eligible for repair.
What added benefits do I receive with the
warranty?
The warranty option includes the following added benefits to your device coverage:
•
Advanced coverage for your device for 48-months from the date of purchase
•
Accidental damage coverage for your device throughout your warranty term*
•
Advanced shipment of a replacement device when your device is not functioning properly
•
Shipping cost coverage (incoming and outgoing) for device repairs
o
Upon acceptance of a warranty claim, EyeTech will ship you a replacement device with a
return label to return your faulty device
o
You will have 30-days from receipt of your replacement device to return your faulty
device to EyeTech
o
You will be charged for the replacement device if your faulty device is not received by
EyeTech within the 30-day window
*Accidental damages must affect the functionality of your device in order to be eligible for warranty repair.
Cosmetic damage that does not affect the functionality of your device will not be eligible.
What options do I have if my issue is not covered under warranty?
EyeTech provides quality hardware repairs for devices that are less than 5 years old and that are no
longer covered by a limited hardware warranty. This includes repairs to common accidental issues like
broken/cracked displays, I/O Ports (USB, Audio Jack, HDMI, etc.), damaged power/volume buttons, etc.
These types of repairs are normally handled by contacting EyeTech support and notifying us that you are
looking for an out of warranty repair.
EyeTech may inform you of a location to ship the damaged device and, upon receipt, will assess the
device for damage and provide a cost estimate for the out of warranty repair.
Upon receipt of payment, the repair process can begin to bring your device back into working order.
