EZ ADVANTAGE EZ ANSWER, User Manual

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Page 2: ...1 EZ Answer EZ ADVANTAGE CORP 221 Broad Street MILFORD CT 06460 U S A USER MANUAL EZ Answer EZ Director 2 PORT AUTO ATTENDANT...

Page 3: ...EZ Answer EZ ADVANTAGE CORP 221 Broad Street MILFORD CT 06460 U S A EZ ANSWER User Manual Fourth Edition Version Copyright 2004 EZ ADVANTAGE CORP All Rights Reserved September 2004 04 2...

Page 4: ...allation Connection Diagram Functional Check Operating Basics Programming the Unit General Programming Rules List of available programs EZ Director Trouble shooting Guide ANNEXURE A PROGRAM SHEET WARR...

Page 5: ...played back Status lamps show the current operating status of the unit When the EZ ANSWER is powered on the green colored POWER lamp blinks a few times rapidly glows steady for 1 second and then flas...

Page 6: ...Plug n play product which can be put to use with a minimum of programming It comes with default parameters and default voice messages programmed in the unit which will be adequate for most installatio...

Page 7: ...ension socket for both the ports Sometimes when the power is first applied or when the phone cord is inserted the Power lamp may glow steadily for about 5 seconds before returning to the slow On Off f...

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Page 9: ...erve whether the Power lamp on the unit is steady or flashing If it is still flashing it means that the unit is not getting any RING signal Check the extension into which the EZ ANSWER is plugged in m...

Page 10: ...BX take a piece of wire and lightly touch the two terminals a few times observe the Power lamp stop flashing the Off hook lamp coming on and then the Play lamp start to glow This indicates that the un...

Page 11: ...ait for 5 seconds before transferring call to the operator A call routed normally by the PBX to the EZ ANSWER will have a higher priority over the Overflow Pickup call And hence if a normal call comes...

Page 12: ...n The available programs along with the valid input parameters and the defaults already programmed in the unit are given on Page 14 The unit has a built in set of voice prompts which are used to guide...

Page 13: ...gits for the program number and the values for that program should be entered one after the other except for program numbers 107 109 and 207 If the unit responds with the message This entry is invalid...

Page 14: ...ile memory and will come into effect after exiting from the programming mode The unit may take about 1 second to write the values in the non volatile memory If more than 1 digit is entered during this...

Page 15: ...sfer type selection Record main greeting Operator extensions Invalid leading digits Valid extension list Delete valid extension Single digit dialing plan Fax extensions Conflict timer Number of rings...

Page 16: ...12345 Program 141 To listen to the currently programmed password You will hear One Four One 0 6 sec silence One Two Three Four Five Program 102 To program the Hook flash duration The hook flash durat...

Page 17: ...appropriate message is played back to the caller Fully supervised In this mode the unit will wait for the extension to answer before transferring the incoming call If there is no answer from the exte...

Page 18: ...reeting EZ ANSWER has a default main greeting already recorded in it To record your message over this default greeting do as follows Enter 104 You will hear a long tone Begin speaking after the tone P...

Page 19: ...ransfer to the Operator extension EZ ANSWER will dial the first extension in the above list If the unit encounters a busy signal from the first extension it will try the second and if even that is bus...

Page 20: ...ed as it is an indicator of the end of the string Program 106 Invalid leading digits All extensions with these leading digits will be taken as invalid extensions except if that specific extension is l...

Page 21: ...ng the program number enter the first extension to be placed in the list of valid extensions The extensions must be of a fixed length as programmed under Program No 204 The unit will check for validit...

Page 22: ...the available space for the valid extensions is used up if another extension is entered the unit will prompt This entry is invalid and return to the Enter Program number prompt Note If this programmi...

Page 23: ...245 will delete extension 245 from the list of Valid extensions However the last remaining valid extension may be deleted only by using the Delete all extensions command shown below If that extension...

Page 24: ...or the above example will be as follows 109 1 127 wait for 2 beeps 155 Enter program number 109 2 291 wait for 2 beeps 416 Enter program number 109 3 201 wait for 2 beeps 472 The dialing plan for each...

Page 25: ...r Nine 0 6 sec silence One 0 6 sec silence One Two Seven Star One Five Five 0 6 sec silence Two 0 6 sec silence Two Nine One 0 6 sec silence Four One Six 0 6 sec silence Three 0 6 sec silence Two Zero...

Page 26: ...on and hang up However even if a Fully supervised mode has been selected the unit will not perform a no answer check on the Fax extensions The call will be transferred to the first fax extension which...

Page 27: ...rring as per the single digit plan If another digit is entered within this waiting period the single digit plan will be ignored If the dialing plan has not been enabled for the first digit dialed by t...

Page 28: ...entry is invalid Default value 1 Length of entry fixed 1 digit Program 242 To listen to the currently programmed value for the Number of rings to pick up You will hear Two Four Two 0 6 sec silence On...

Page 29: ...of a fixed length as programmed under this program except for Operator extensions Mixed length extensions are not allowed While entering extensions under program numbers 107 108 109 207 and 208 this...

Page 30: ...sferring the call Program 245 To listen to the currently programmed value for the Delay after Hook Flash You will hear Two Four Five 0 6 sec silence Two Program 206 Number of rings to wait before deci...

Page 31: ...mber of rings for No Answer You will hear Two Four Six 0 6 sec silence Three Program 207 To enter the list of Invalid Extensions Under this program the extensions are entered one by one After entering...

Page 32: ...ons that can be stored are 37 extensions of 2 digits or 28 extensions of 3 digits or 22 extensions of 4 digits or 18 extensions of 5 digits After all the available space for the invalid extensions is...

Page 33: ...list of Invalid extensions However the last remaining invalid extension may be deleted only by using the Delete all extensions command shown below If that extension is not present in the list of Inva...

Page 34: ...of relay closures to wait before dialing the pick up code 67 The number of relay closures may be any value from 1 to 9 The value 209 will disable the Overflow pick up feature Length of entry variable...

Page 35: ...an Operator or try your call later Now if the caller dials 0 the call will be transferred to this alternate Reroute on busy extension Default value 210 One extension of any length max 5 digits may be...

Page 36: ...different PBXs also For all practical purposes they are like two separate 1 port units In the common mode when either port enters into the programming mode it signals the other port which will termina...

Page 37: ...e currently programmed value for the Operation mode You will hear Two Five One 0 6 sec silence Zero Program 300 This program plays back all the voice messages stored in the voice chip of the unit Thes...

Page 38: ...callers to get information for example driving directions rates and availability of rooms in hotels announcements of holiday specials product pricing or features company directory product information...

Page 39: ...te Messages are recorded in the 400 range listen to these messages in the 500 range and to set Message boxes in single digit dialing the 900 range is used For example 403 to record a message 503 to li...

Page 40: ...4 and 05 mean that in message no 01 the user has enabled further options for digits 1 2 3 and 4 A maximum of 6 sub menu options may be programmed So while the menu message no 01 is playing if the call...

Page 41: ...e as Stand alone units with a built in modem port PMS interface for most of the popular PMS systems PBX integration etc Standard models have storage for 3000 calls and may be upgraded to 15000 calls 4...

Page 42: ...layed When the main greeting is playing Level 1 the first digit dialed by the caller is subject to the Conflict dialing timer value Program 201 When a Level 2 message is playing if any digit other tha...

Page 43: ...bers appropriately 2 Important It is the user s responsibility to ensure that the menu options recorded in the Level 1 and 2 menus match the entries for the Level 3 menus in the Single digit dialing p...

Page 44: ...ssing the voice menus the call may get terminated because the tone at the end of the message may be taken as the tone pressed by the caller to terminate the call Hence it is very important to play bac...

Page 45: ...Sales Department press 1 for Accounts Program 411 for address our address Main Greeting Thank you for calling EZ Advantage the hotel phone super store If you know the extension of the party you wish...

Page 46: ...ou call in to the unit If it continues to flash but the parallel phone rings it could mean a bad cable a bad connector on the unit or a unit malfunction e If the Power lamp becomes steady but the unit...

Page 47: ...e record the main greeting with a lower volume level 5 The unit accepts the digits dialed for transferring a call but after the hook flash the caller can hear the digits being dialed out by the unit T...

Page 48: ...ard North American Tone plans for Busy Reorder and ring back See Annexure A for the specifications of these tone plans If the tone plans followed by the PBX are different the above problem may arise T...

Page 49: ...of closures this could be because of relay contact chatter The relay contacts are already debounced inside the unit to take care of this problem However in extreme cases additional debouncing may be...

Page 50: ...AM SHEET Use this sheet to note down the values programmed for your site The sheets for programs 107 and 207 are on the next page 101 102 103 105 106 109 110 201 202 203 204 205 206 209 210 211 1 2 3...

Page 51: ...EZ Answer 207 107 50...

Page 52: ...the product proves defective within the Warranty period EZ ADVANTAGE CORP will repair or replace the unit free of cost EXCEPT AS PROVIDED IN THIS SUMMARY OR THE APPLICABLE WARRANTY STATEMENT EZ ADVAN...