EZ Answer
The
EZ ANSWER
has a provision for the incoming call to be
picked up through the Overflow Relay. When an incoming call
goes unanswered at the Operator Console, the PBX can be
programmed to activate the Overflow relay. These relay
contacts may be wired to the Overflow Relay input of the
EZ
ANSWER.
When the Overflow relay closes and opens its contacts a pre-
defined number of times, the
EZ ANSWER
will go off hook and
dial the pick up code - (now the PBX connects the incoming call
to the
EZ ANSWER)-
and then start playing the main greeting.
The caller will then have all the options available through the
EZ
ANSWER.
Default value:
209 5 * 67
In the above example,
5
is the number of relay closures to wait
before dialing the pick up code
* 67.
The number of relay
closures may be any value from 1 to 9.
The value
209 #
will disable the Overflow pick up feature.
Length of entry = variable. Maximum total 5 digits
A call routed normally by the PBX to the
EZ ANSWER
will have a
higher priority over the
Overflow Pickup
call. And hence, if a
normal call comes in while the unit is waiting for the requisite
number of
Overflow
relay closures, it will abandon the Overflow
call and answer the normal call.
On the Two port Auto Attendant, the Overflow inputs are
common to both the ports. However, to avoid both ports picking
up the Overflow call at the same time, Port 2 is programmed to
wait for one relay closure more than Port 1. For example, if 5 is
the `no. of closures' programmed under program #210, Port 1
will pick up the call after 5 closures. If Port 1 is busy answering a
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