28
V.
Troubleshooting
When the duplicator malfunctions or you have questions about using the duplicator, you can
first check the following related problems and eliminate them. If you still have problems, you
can contact the EZ Dupe technical support department. The contact information is listed at
www.ezdupe.com.
Q1
：
Why there is no display and nothing happens when the power switch is turned
on?
1. Please make sure that the power cord is tightly connected to the duplicator, and the power
outlet works normally.
2. Please check whether the duplicator power voltage selection switch is in the correct
position 110V or 220V. Please adjust it according to the local voltage.
3. Make sure that the power cord is not damaged.
Q2
：
Why can’t the duplicator recognize the media device?
1.
Please check if the media device can be used normally on a computer.
2.
Please insert the media device into different ports for testing. If some ports can recognize
the media device and some cannot, it may be that some ports have been used for too long,
resulting in poor connection. Please send duplicator in for repair. If all of the ports are
unrecognized, it may be the compatibility issue. Please set the Performance mode to
Compatibility in 6. Setup -> 17. Performance in the main menu. If it is still unrecognizable, the
media device may be of poor quality and not compatible with this duplicator. Please replace
the media device with another brand.
Q3
：
Why is the copy failure rate high?
1. The media device quality may be poor, please change it to other brands with better
quality.
2.
The duplicator has been used for a long time, resulting in poor port contact with media
device. Please send it to the manufacturer for inspection.
Q4
：
Why is the copy speed slow?
