25
Ⅳ
. Basic Troubleshooting
Follow these simple steps for quick and proper troubleshooting.
Issue 1
: Power does not turn on or unit receives no power.
a.
Check power cord and outlet to make sure power connections are secured.
b.
Check voltage switch on the back of the duplicator to make sure power
supply is set for correct outlet rating.
c.
Test with another power cord (same as a PC power cord) to eliminate cable
failure.
Issue 2
: Master disc cannot be read
a.
Change the master disc. The master disc may be of poor quality or with
error(s) that can make duplication difficult or impossible.
b.
Remake the master disc on another disc. Master disc may be of poor quality
or with error(s) that make duplication difficult or impossible.
c.
Change the source drive to one of the other drives to test.
d. Make sure the master disc is finalized in standard ISO format.
Issue 3
: High failure rate
a.
Change the media type. Certain types of media may not be compatible with
the drives. Poor-quality media can also cause high failure rate.
b.
Lower the burn speed and attempt another copy process. Lowering the
speed increases the stability of the duplication process.
c.
Check for available firmware updates for the unit. A firmware update may
resolve any unspecified issues.
Issue 4
: Machine locks up during the copy process
a.
Hold down the ESC button to abort the copy process. The copy process will
cancel and menu goes back to the last function executed.
b.
If the button cancel does not work, power cycle the unit (power the unit off,
leave off for five seconds and power the unit back on).
c.
Change the master disc. A master disc with error(s) or a poor quality master
disc can cause duplication to lock up at particular points during the copy
process.
Issue 5
: Button(s) do not function on the unit.
a.
The duplicator may be busy. Buttons pressed while the duplicator is
processing will not perform functions unless otherwise specified.
