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29 

TROUBLESHOOTING GUIDE

 

E.  PROBLEM:  Charger light doesn't go on. 

 

POSSIBLE REASONS:  

1.

  

The

 

charger

 

is

 

not

 

plugged

 

in

 

to

 

a

 

wall

 

outlet,

 

or

 

wall

 

outlet

 

has

 

no

 

electricity.

 

2.

  

The

 

charger

 

cable

 

that

 

plugs

 

into

 

outlet

 

is

 

loosely

 

connected

 

to

 

the

 

charger

 

base.

 

 

POSSIBLE SOLUTIONS: 

1.

  

Plug

 

in

 

the

 

Charger,

 

or

 

check

 

wall

 

outlet

 

for

 

electricity.

 

2.

 

Check

 

the

 

Charger

 

cable

 

connec ons.

 

 

F.  PROBLEM:  Charger light is always Green. 

 

POSSIBLE REASONS:  

1.

  

If

 

you

 

are

 

charging

 

the

 

Ba ery

 

"On

Board",

 

the

 

Ba ery

 

is

 

not

 

plugged

 

in

 

to

 

the

 

chair,

 

or

 

the

 

connec on

 

is

 

loose.

 

2.

  

If

 

you

 

are

 

charging

 

the

 

Ba ery

 

"O

ff‐

Board",

 

the

 

Charger

 

is

 

not

 

connected

 

to

 

the

 

Ba ery

 

(directly),

 

or

 

the

 

connec on

 

is

 

loose.

 

 

POSSIBLE SOLUTIONS: 

1.

  

Check

 

the

 

connec on

 

of

 

the

 

Ba ery

 

square

 

plug

 

to

 

the

 

chair's

 

Power

 

Input

 

square

 

plug.

  

See

 

Page

 

23

 

"Disconnec ng

 

the

 

Ba ery"

 

and

 

"Connec ng

 

the

 

Ba ery"

 

sec ons.

 

2.

  

Check

 

the

 

connec on

 

of

 

the

 

Ba ery

 

circular

 

plug

 

to

 

the

 

Charger

 

plug.

  

See

 

Page

 

24

 

"Charging

 

the

 

Ba ery

 

O

ff 

Board"

 

sec on.

 

 

G.  PROBLEM:  Charging  me is shortened. 

 

POSSIBLE REASONS: 

1.

  

The

 

ba ery

 

capacity

 

has

 

decreased.

 

 

POSSIBLE SOLUTIONS:  

1.

 

Replace

 

the

 

ba ery.

 

 
 

For

 

any

 

problems

 

not

 

listed,

 

please

 

contact

 

Support

 

by

 

Phone

 

to

 

speak

 

to

 

a

 

service

 

technician.

  

Do

 

not

 

disconnect

 

any

 

wires

 

at

 

all,

 

unless/un l

 

you’re

 

told

 

to

 

by

 

a

 

techni

cian,

 

and

 

make

 

sure

 

you

 

are

 

with

 

the

 

chair

 

and

 

all

 

applicable

 

components

 

when

 

call

ing.

  

We

 

will

 

not

 

be

 

able

 

to

 

help

 

you

 

if

 

you

 

are

 

not

 

with

 

the

 

chair.

  

Please

 

also

 

have

 

your

 

order

 

informa on,

 

the

 

name

 

that

 

the

 

chair

 

was

 

purchased

 

under,

 

and/or

 

your

 

serial

 

number

 

ready.

  

We

 

can’t

 

help

 

you

 

without

 

this

 

informa on.

  

Summary of Contents for STANDARD MODEL

Page 1: ...1 Website www EZLiteCruiser com E mail support ezlitecruiser com Phone Toll Free 1 888 544 6054 Standard Model Generation 2 ...

Page 2: ... for personal injury or property damage sustained by or through the use of this product By using the product you agree to indemnify EZ Lite Cruiser from any injuries sustained from and during use regardless of fault Please pay a en on to the followings content with these warning symbols Failure to take precau ons could result in serious injuries It can also dam age or decrease the life expectancy ...

Page 3: ...12 Using Two Batteries 14 Powered Manual Mode Operation 16 Safety Tips 17 Transport Storage Maintenance 18 Quick Start Guide 19 Joystick Information 26 Fault Indicators 27 Troubleshooting Guide 28 Specifications 30 Service History 31 Warranty Information 31 Helpful Links Online 31 Back Cover 32 TABLE OF CONTENTS ...

Page 4: ...4 IDENTIFICATION OF COMPONENTS Front and Rear Wheels May Vary in Color ...

Page 5: ...5 IDENTIFICATION OF COMPONENTS Front and Rear Wheels May Vary in Color ...

Page 6: ... grounds before normal use Moving Forward and Stopping To move forward push the joys ck forward lightly To stop release the joys ck Learn to drive consistently without releasing the joys ck too o en which may cause a jerky feeling while driving Moving Backwards To move backwards push the joys ck backwards lightly The user must be aware of what is behind them before maneuvering backwards to avoid c...

Page 7: ...iving Over Small Curbs and Thresholds Lightly push the joys ck and drive slowly over the curb The threshold should not be higher than 1 25 inches of a ver cal If you re having trouble ge ng over a threshold a empt it while driving in reverse but only do so with assistance Driving on Bends or Windy Paths Lightly push the joys ck in the direc on of the bend Prac ce speed control Avoid making sharp o...

Page 8: ...n flat area Limit Driving to Sidewalks The user should stay on the sidewalk and avoid entering the street or anywhere there is a motor vehicle lane un less it is to cross the street Pay a en on to obstacles and avoid contact with them Crossing the Street Pay a en on to traffic signals posted signs and avoid motor vehicles Only cross when you are allowed to Drive slowly over the curb to get back on t...

Page 9: ...t are elevated too high more than 1 25 inches could result in a rollover or acci dent It could endanger the personal safety of the user Driving over a high curb step or steep incline Driving over too high of a curb step more than 1 25 or 3 cm could result in rollover Driving on too steep of an incline we recommend no more than 12 degrees could also result in a rollover Transferring Into and Out of...

Page 10: ...he chair with water or any liquids It will cause damage to the chair For overall cleanliness wipe the chair down with a damp cloth The seat cushion could also be removed to be washed separately Usage in the Rain or Snow Avoid using the chair in any precipita on Heavy down pours should be avoided at all costs It may cause damage to the chair Cover the chair with a poncho in case of the possibility ...

Page 11: ...ba ery becomes hot deformed or emits an odor while charging stop the charging immediately The charger may get slightly warm when charging this is acceptable The charger should not get overly hot where it is uncomfortable to the touch and it should never emit smoke or fire The ba ery can be safely charged overnight It is equipped with overcharge protec on by way of a Ba ery Manage ment System BMS F...

Page 12: ...hair and even start a fire Charging me can vary from 2 to 8 hours depending on the level of the ba ery when charging has started and the capacity of the ba ery you are charging The charger can be used overnight safely The charger must be disconnected from the joys ck in or der to operate the EZ Lite Cruiser Keep charger away from moisture and impact The charger for the EZ Lite Cruiser operates at ...

Page 13: ...eans that the ba ery is charging If you are pa ent and watch the ba ery charging you may no ce that the charger light will change from Red charging to Green not charging and shortly therea er back to Red charging Green not charging Red charging etc This happens because the BMS Ba ery Management System is going through and charging all the cells in the ba ery pack Please be pa ent and wait for the ...

Page 14: ...l apply in this scenario Refer to Photo on Page 24 in Quick Start Guide guide Charging Two Ba eries At the Same Time It is NOT possible to charge Two Ba eries with One charger at the same me If you have TWO ba eries that you re using together with the Dual Ba ery Connector you must DISCONNECT the ba eries from the Dual Ba ery Connector charge each one SEPARATELY This is VERY IMPORTANT If you charg...

Page 15: ... ba ery your chair only comes with one and a Dual Ba ery Connector As described on the previous page charging two ba eries together with the Dual Ba ery Connector cable is not pos sible Each ba ery must be charged individually Two 10 Ah Ba eries are shown in the illustra on above The same methodology for connec on applies to Two 15 Ah Ba eries All connec ons are made in the same way USING TWO BATT...

Page 16: ...er Release the joys ck to stop the chair Press the power off bu on to shut down the power Using in the Manual Mode Ensure that the power is OFF Flip the red levers the electromagne c locks iden fied in the components of the EZ Lite Cruiser on page 5 on both of the rear wheels This will allow you to roll the wheels manually If one of the wheels rolls and the other does not flip the red lever to the ...

Page 17: ...mage Make sure the front wheels are in the correct posi on before closing The cable should be around armrest in order to avoid pull ing on the joys ck Watch to ensure the joys ck cable is not caught between any metal frame parts of the chair as they come together DO NOT use the joys ck unless you are si ng in the chair DO NOT disconnect any plugs by pulling on the wire Only disconnect by pulling o...

Page 18: ...oid high temperature and pressure as it may cause a fire There are electronic components in the joys ck Avoid pressing and pu ng too much pressure on it Service Maintenance Periodically every 6 months or so check the frame screws to see if they are loose ghten them as necessary Check if the front and rear wheels are rota ng easily If there is signifi cant resistance please change the bearing Check...

Page 19: ...e ba ery Doing so will void the ba ery warranty Ba ery Storage The ba ery can be kept in the fi ed black pouch that came with it at all mes This fi ed pouch is convenient for carrying the ba ery when dis connected Ba ery Charge Level Upon Arrival When you receive your ba ery it is almost fully charged You can begin using your chair right away to test it out Before driving it intensively we recomme...

Page 20: ... engaged This is a Sanity Check When the device is powered OFF and they are DISENGAGED then you will be able to roll the rear wheels manually by pushing the chair When the device is powered OFF and they are ENGAGED you will not be able to roll the rear wheels manually When the device is powered ON the locks must be ENGAGED in order to drive it If they are not engaged the joys ck will flash the top...

Page 21: ...tart working with the EZ Lite Cruiser and its components Unboxing the EZ Lite Cruiser When you take the chair out of its box and remove any packaging materials from around it this is what the chair will look like You will be able to stand it up on the rear wheels and it will bal ance itself in the upright posi on No ce the top most metal beam under neath the seat cushion you will use this to get i...

Page 22: ... is ON or OFF Moun ng the Joys ck Insert the joys ck moun ng fork end into the desired arm rest and then secure it with the fastening bolt underneath the arm rest To move the joys ck to the le side you simply need to move the wiring along with the fastening bolt to the le side and secure the joys ck there Put Ba ery in the Fi ed Carry Case Your ba ery comes with a fi ed small carrying case so you ...

Page 23: ...n the square power input con nector labelled IP from the chair into the square female connector labelled B on the ba ery Connectors only match one specific way see below you will hear a click noise when it is firmly connected If you did not hear a click noise disconnect it and try again but note clicking sound may be faint Storing the Ba ery The ba ery will be stored in the zip pered bag found dir...

Page 24: ...y On Board Make sure ba ery is connected under the seat to the Power Input plug Connect wall plug of Charger into any wall socket wait for the light on the charger to turn Green Connect round metal p of the charger labelled CC into the front of the joys ck labelled J Make sure the Power is OFF on Joys ck Li ing the Arm Rest for Side Transfer Press the clip located at the bo om of the black arm res...

Page 25: ... Cruiser Use the metal beam located under neath the front of the sea ng area Li with one hand if you are capable of do ing so If not you can li with a second hand using another metal beam located in the back side bo om of the chair to make it easier Never li by any cush ions or plas c parts Folding Unfolding the Foot Rest Plate The foot rest plate rests on two hinges one on each side of the frame ...

Page 26: ... the Speed Indicator LEDs un l only one light is illuminated lowest speed 5 Horn Pressing this bu on will sound the horn 6 Ba ery Life Indicator LEDs This indicates the ba ery level 3 Green 3 Yellow and 1 Red LED light will be on with full power As power is diminished each light from top to bo om will turn off 7 Control Joys ck Knob Controls the direc on and speed of the EZ Lite Cruiser Push the jo...

Page 27: ...ys ck wire could be damaged Check for any cuts exposing wires of the Joys ck An electronic drive locking func on is engaged to pre vent the EZ Lite Cruiser from being operated Also acts to indicate that the ba ery is being charged Disconnect any 3 pin Circular Charger plug from the front of the Joys ck If it is discon nected this could indicate a problem with the Joys ck s Charger connector I O po...

Page 28: ...S 1 Replace CPU C PROBLEM Chair Loses Power When Joys ck Thro le Pushed POSSIBLE REASONS 1 Short circuit between Joys ck CPU and Ba ery 2 Faulty BMS Ba ery Management System or lithium cell inside Ba ery pack POSSIBLE SOLUTIONS 1 Check for tears in Joys ck Wire Replace the Joys ck or CPU depending on your findings 2 Replace the Ba ery D PROBLEM Driving distance is reduced shortened POSSIBLE REASON...

Page 29: ...Check the connec on of the Ba ery square plug to the chair s Power Input square plug See Page 23 Disconnec ng the Ba ery and Connec ng the Ba ery sec ons 2 Check the connec on of the Ba ery circular plug to the Charger plug See Page 24 Charging the Ba ery Off Board sec on G PROBLEM Charging me is shortened POSSIBLE REASONS 1 The ba ery capacity has decreased POSSIBLE SOLUTIONS 1 Replace the ba ery ...

Page 30: ...Distance on Full Battery 10 15 miles Depending On Battery Capacity Ground Clearance 3 9 Front Wheels 7 x 2 Diameter x Width Rear Wheels 8 x 2 Diameter x Width Incline Capability 20 slope 12 Wheel Material Polyurethane Rubber Motor Type 2 x 180 Watt Brushless HUB Motors Charger Type Input AC 100 240V 1 8A Max 47Hz 63Hz Output DC29 2V 2A Brake Type Electromagnetic SPECIFICATIONS STANDARD MODEL Speci...

Page 31: ...2 Year Non deliberate damage Joys ck 2 Year Non deliberate damage Wearing Parts 3 Months Tire Seat Backrest Armrest Have Ques ons Please Contact Us we will be glad to help Website www EZLiteCruiser com help E mail support ezlitecruiser com Phone 1 800 544 6054 or 1 3102954422 Interna onal Addi onal videos are available on our YouTube Page h p www youtube com ezlitecruiser TECHNICAL SUPPORT ...

Page 32: ...r com Phone Toll Free 1 888 544 6054 The informa on provided in this user manual is copyright 2016 by EZ Lite Cruiser Any use of this informa on for any purposes outside of demonstra ng the use of the EZ Lite Cruiser Personal Mobility Aid is strictly prohibited ...

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