15
Q&A
Troubleshooting
I always hear 5 beeps after each operation and the indicator
in the middle flashes a yellowish red light. What does it mean?
Q
A
If this problem continues, please contact the distributor for assistance as
soon as possible.
While testing the lock after installing it, I discovered it going
unresponsive to any subsequent card reading after the initial one.
Is it malfunctioning?
First, please make sure that the lock is in general mode, with the mode
switch (automatic locking/general) pushed to the bottom. Then, determine
if it functions normally by having a card read. Generally speaking, this
situation usually occurs as a result of the user's failure to close the door
while testing the automatic locking function.
A
Q
In automatic locking mode, how long the door will be
automatically re-locked if the door is not opened right away
following the reading of a valid card?
Q
A
The door will be re-locked automatically after 10 seconds if not opened.
Errors continue to occur as I enter a valid password. How do I
troubleshoot?
Q
A
Generally speaking, this may be owing to the accidental pressing of other
keys. Resetting the password is recommended. If the same situation
also occurs when others enter passwords, please contact the distributor.
How to modify the password while entering the wrong number?
Q
A
Please press the "*" key to clear all the numbers entered previously and
input the correct password again.
16
Q&A
Troubleshooting
Why would the numbers "1" and "7" on the keypad light up and the
keypad become nonfunctioning when using the password to
the door?
unlock
Q
A
This occurs because the process took too long. When using the password to
the door, please finish entering the password within 30s.
Numbers "1" and "7" will automatically light up if more than 30s pass.
Please wait 10s before retry.
unlock
I use the password to open the door, but I see the key-shaped
icon (the Entry Prohibition indicator) flashing on the panel every
time I press the Start button.
This is because someone previously tried to open the door with invalid
passwords (3 times at least).
Method 1 : Open the door with a valid card. The lockout will be automatically
relieved.
Method 2 : A new attempt will be permitted after a wait of 3 minutes.
A
Q
When a proximity card has been enrolled multiple times, would
this lower the allowable number of registrations?
Q
A
No. The system is capable of identifying the proximity card as an enrolled
one.
All the related setups remain unchanged.
After each operation, I always hear 10 beeps and see a red
battery-shaped icon appearing on the left hand side of the panel
with locking occurring automatically while in general mode.
What does this mean?
Q
A
This indicates that your batteries will soon be depleted.
Please replace the batteries immediately to avoid being unable to open the
lock. In addition, if the batteries are not changed immediately, the system
will execute automatic locking to ensure the security of your home.