306
F-Secure Online Support Resources
F-Secure Technical Support is available through F-Secure support web
pages, e-mail and by phone. Support requests can be submitted through
a form on F-Secure support web pages directly to F-Secure support.
F-Secure support web pages for any F-Secure product can be accessed
at
. All support issues, frequently asked
questions and hotfixes can be found under the support pages.
If you have questions about F-Secure Anti-Virus for Microsoft Exchange
not covered in this manual or on the F-Secure support web pages, you
can contact your local F-Secure distributor or F-Secure Corporation
directly.
For technical assistance, please contact your local F-Secure Business
Partner. Send your e-mail to:
Anti-Virus-<country>@f-secure.com
Example: Anti-Virus-Norway@f-secure.com
If there is no authorized F-Secure Anti-Virus Business Partner in your
country, you can submit a support request directly to F-Secure. There is
an online "Web submit form" accessible through F-Secure support web
pages under the "Contact Support" page. Fill in all the fields and describe
the problem as accurately as possible. Please include the FSDiag report
taken from the problematic server with the support request.
F-Secure
Diagnostic
Utility
Before contacting support, please run the F-Secure Diagnostic utility
FSDiag.exe
on each of the hosts running F-Secure Anti-Virus for
Microsoft Exchange and F-Secure Content Scanner Server. This utility
gathers basic information about hardware, operating system, network
configuration and installed F-Secure and third-party software. You can run
the F-Secure Diagnostics tool from the F-Secure Anti-Virus for Microsoft
Exchange Web Console as follows:
1.
Log in to the Web Console.
2.
Type
https://127.0.0.1:25023/fsdiag/
in the browser’s address field.
Summary of Contents for ANTI-VIRUS FOR MICROSOFT EXCHANGE 7.10 -
Page 1: ...F Secure Anti Virus for Microsoft Exchange Administrator s Guide...
Page 9: ...9 ABOUT THIS GUIDE How This Guide Is Organized 10 Conventions Used in F Secure Guides 13...
Page 23: ...23 2 DEPLOYMENT Installation Modes 24 Network Requirements 25 Deployment Scenarios 26...
Page 270: ...270 A APPENDIX Variables in Warning Messages List of Variables 271...
Page 273: ...273 B APPENDIX Services and Processes List of Services and Processes 274...
Page 293: ...293 D APPENDIX Sending E mail Alerts And Reports Overview 294 Solution 294...
