CHAPTER 9
73
Troubleshooting
9.4
Update Service Could Not Authenticate Device
Q. I get a notification that the update service cannot authenticate
my device. Why?
A. This error message is displayed when the update server cannot
authenticate the subscription. Reasons for the authentication failure
can be as follows:
›
The F-Secure Mobile Anti-Virus installation folder files have been
tampered
›
There have been more than four attempts to move the F-Secure
Mobile Anti-Virus installation and service subscription to another
device
9.5
Service Has Expired or About to Expire
§
Q. What should I do when one of the following messages appear on
my device screen?
A. If your subscription has expired or is about to expire, F-Secure
Anti-Virus notifies you by showing one of the above messages.
Summary of Contents for Mobile Anti-Virus 60 Series
Page 1: ...F Secure Mobile Anti Virus for Series 60 User s Guide...
Page 6: ...vi...
Page 7: ...7 ABOUT THIS GUIDE How This Guide Is Organized 8 Conventions Used in F Secure Guides 9...
Page 11: ...11 1 INTRODUCTION F Secure Mobile Anti Virus 12 Key features 12...
Page 14: ...14...
Page 20: ...20...
Page 32: ...32...
Page 44: ...44...
Page 45: ...45 5 CONFIGURATION Overview 46 Scan Settings 46 Update Settings 48 Exclusion Settings 50...
Page 53: ...53 6 VIRUS SCAN Overview 54 Scanning Modes 54 Running a Manual Scan 55 Viewing Scan Results 56...
Page 65: ...65 8 UPDATING Overview 66 Viewing Update Information 66 Updating F Secure Mobile Anti Virus 68...
Page 70: ...70...
Page 80: ...80...
Page 85: ...92 About F Secure Corporation F Secure Corporation 93 The F Secure Product Family 95...
Page 89: ......
Page 90: ...www f secure com...