Search and manage user account information
You can search for the end-user information that you want to view or edit.
To find an end-user, follow these instructions.
1.
Click
Search
in the main view.
2.
Enter any search criteria you want to use to find the user. You can leave any fields empty.
3.
Click
Search
.
The management portal displays all end-users that match your search criteria.
4.
Click the name of the end-user to view detailed account information.
The user subscription details view opens.
5.
Select any of the following actions to manage the end-user account.
Description
Option
Edit the end-user information
Modify
Send the license code by SMS to the end-user
First time registration
Send an re-registration message to the client to switch the license
contract
Re-registration
Send the end-user a link to the product download page by SMS
Send download link
Remove the end-user account permanently
Delete
Note:
If you send the first time registration code to a new device, the client application that is installed
in the previously used device is disabled and cannot be used.
•
Click
Usage log
in the menu to view information about the product and database updates.
•
Click
Message log
in the menu to view the log of all messages that the portal has sent to the client
application.
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