23
Troubleshooting
Symptom
Cause
Action
The flame effect will not start.
Transducer is not installed properly
Make sure the connectors are inserted
correctly.
e-MatriX will not start or stopped
working and the LEDs continuously
blink twice.
Low water level.
See "Check Water Connections for
The absorption valve is activated
See "Resetting Absorption Valve" on
e-MatriX will not operate, the LEDs
continuously blink once every eight
seconds.
Water level too high.
Remove water from the sump so
that water is between high and low
water marks.
Check the electromechanical valve in the
Control box.
e-MatriX will not operate, the LEDs
continuously blink four times.
Water filling time is too long.
Switch the mains switch of the Control
box to the OFF position. Check
connections for water leakage.
Close the ball valves. Unscrew the mesh
filter base and remove any dirt or debris.
The flame effect is too low on the
highest setting.
The transducers and/or air filter
are dirty.
See "Replacing Tranducers" on page 21
and/or "Cleaning Air Filter" on page 20.
Air flow is insufficient.
Check to make sure there is enough
airflow to the bottom of the unit.
The flame effect is too high and
there is too much smoke.
The exhaust fan does not work.
Make sure the fan, mounted at the top
inside the fireplace, is running.
Air filter is not in place.
Ensure air filter is in correct position,
Remote is not working.
Low batteries.
Place new batteries.
Remote is not paired to receiver.
See "Pairing Remote" on page 18.
Remote too far from control receiver
