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Maintenance & Service
Cleaning:
Disconnect the amplifi er from the AC main source before performing any type of cleaning. A
damp cloth and mild non-abrasive cleaning solution may be used to clean the faceplate and
chassis.
Dust Removal:
If operating in a dusty environment the heat sinks may clog with dust after prolonged use,
this will interfere with cooling and may pose a fi re hazard. Compressed air should be used
to blow the inside of the unit out. In extreme cases, such situations where the lid needs to
be removed to free buildup, the amplifi er should be referred to a qualifi ed technician for a
thorough cleaning. Do not remove the lid by yourself.
Servicing:
Servicing your amplifi er requires a trained technician. There are no user serviceable com-
ponents inside your unit and the danger of electrical shock exists if you remove the cover.
Additionally, some of the components are exclusive to Face Audio® and require Face Audio®
replacements.
Technical Assistance:
If you suspect your amplifi er is faulty, fi rst check your system confi guration and amplifi er set-
tings to determine the origin of the problem is not incorrect audio interfacing, poor cabling or
other system level problems. After the above variables have been eliminated as the root cause
of the problem you should call Face Audio® for technical assistance at (801) 233-0740. We
have trained staff available on weekdays from 9AM to 5PM MST.
Product Return Guidelines:
In the event your Face Audio® product is defective please follow the guidelines below to
return it to us for repair or replacement:
1. Contact Face Audio® and obtain a Return Merchandise Authorization number.*
2. Pack the product well for protection during shipping. It is preferable the unit
be put back in its original packing.
3. Include the following:
a. A copy of the sales receipt.
b. Your name.
c. The return address.
d. A phone number where you can be contacted.
e. And a detailed description of the defect.
4. Call the Face Audio® technical hotline and provide us with a tracking
number for the package.
5. Ship the product prepaid to the following address:
Face Audio®, LLC
8675 South Sandy Parkway
Building 110
Sandy, Utah 84070-6426
*Absolutely no products may be returned without authorization and an
RMA number. Failure to obtain an RMA number may result in product being
returned at senders expense.