www.factorybuysdirect.com
200254-01A
14
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
WARNING: Only a qualified service technician should service and
repair heater. Make sure that power is turned off before proceeding.
Turn off and let cool before servicing.
CAUTION: Never use a wire, needle, or similar object to clean
ODS/pilot (if equipped). This can damage ODS/ pilot unit.
IMPORTANT:
Operating heater where impurities in air exist may create odors. Cleaning sup
-
plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
Note: All troubleshooting items are listed in order of operation.
Problem
Possible Cause
Corrective Action
Appliance is smoking/
sooting excessively.
1. Poor fuel quality.
2. Fireplace venting system not
drafting properly.
3. Excessive flame impinge
-
ment or blockage.
4. Improper fuel/air mixture.
5. Excessive gas supply/ pres
-
sure.
6. Improper glass/gems place
-
ment or amount.
1. Contact local natural gas
company.
2. Adjust damper wide open
and/or have fireplace and
venting professionally
cleaned and checked.
3. Separate the logs to allow
more flame passage.
4. Remove any foreign items
from the flame pattern.
5. Preheat flue in very cold
weather.
6. See
Installing Glass Burner
Set
on page 8.
Burner is excessively
noisy.
Note: The move-
ment and combustion of
gas will create low, un-
avoidable levels of noise.
1. Passage of air/gas across
irregular surfaces.
1. Relieve any tight bends or
kinks in gas supply line.
Burner flame is too low or
too high.
1. Incorrect gas supply or pres
-
sure.
2 Blocked burner orifice or
burner manifold ports.
3. Improper burner orifice size.
4. Valve not fully open.
5. Incorrect decorative media
for type of gas used.
1. Check for proper gas supply
pressure.
2. Free burner orifice and mani
-
fold ports of any burrs, paint,
or other blockage.
3. Verify proper burner orifice
sizing (see page 5).
4. Open valve fully.
5. Consult your dealer for prop
-
er set.
