DC Servo Drive System Manual Ver: 0009
DC - 31/32
INITIAL WARRANTY
All products manufactured or marketed by FAGOR carry a 12-month warranty for the end user.
In order to prevent the possibility of having the time period from the time a product leaves
our warehouse until the end user actually receives it run against this 12-month warranty, the
OEM or distributor must communicate to FAGOR the destination, identification and
installation date of the machine by filling out the Warranty Form that comes with each
product.
The starting date of the warranty for the user will be the one appearing as the installation date of the
machine on the Warranty Form.
This system ensures the 12-month warranty period for the user.
FAGOR offers a 12-month period for the OEM or distributor for selling and installing the
product. This means that the warranty starting date may be up to one year after the product
has left our warehouse so long as the warranty control sheet has been sent back to us. This
translates into the extension of warranty period to two years since the product left our
warehouse. If this sheet has not been sent to us, the warranty period ends 15 months from
when the product left our warehouse.
FAGOR is committed to repairing or replacing its products from the time when the first such
product was launched up to 8 years after such product has disappeared from the product
catalog.
It is entirely up to FAGOR to determine whether a repair is to be considered under warranty.
EXCLUDING CLAUSES
The repair will take place at our facilities. Therefore, all shipping expenses as well as
travelling expenses incurred by technical personnel are NOT under warranty even when the unit is under
warranty.
This warranty will be applied so long as the equipment has been installed according to the instructions, it
has not been mistreated or damaged by accident or negligence and has been handled by personnel au-
thorized by FAGOR.
If once the service call or repair has been completed, the cause of the failure is not to be blamed the
FAGOR product, the customer must cover all generated expenses according to current fees.
No other implicit or explicit warranty is covered and FAGOR AUTOMATION shall not be held
responsible, under any circumstances, of the damage which could be originated.
SERVICE CONTRACTS
Service and Maintenance Contracts are available for the customer within the warranty period as well as
outside of it.
Warranty
