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WARRANTY GUIDELINES
1. SERVICE ISSUES
When a service issue occurs, the end user must call Fagor to report the problem. Our toll free number:
1-866-GO-FAGOR is located in the front of the machine. If the issue can not be resolved by phone,
Fagor will contact the closest Authorized Service Agency for assistance and will forward the
information regarding the issue. The Agency will be provided with an Authorization Number only if
the warranty still remains effective. Serial number of the machine must be provided by the end user or
by the service agency to Fagor.
Distributors and dealers are not permitted to send Service Agencies without authorization from Fagor’s
Service Department.
2. PARTS
Service Agencies will be provided with the name of the Parts Distributor in his territory. All orders for
parts within the warranty period as well as for parts out of warranty must be sent to the Distributor.
Distributor must deliver the part to the Agency. If the Distributor does not have the item in stock, they
must order items from Fagor and include shipping information. Parts will be drop shipped from
Fagor‘s Warehouse.
If the part is under warranty, Agency must provide Distributor with the authorization number given by
Fagor, when placing order. Part will be shipped free of charge. Using that number Distributor will fill
out the Warranty Parts Form and fax/e-mail it to Fagor at the end of the month .
If service agency owns a package of spare parts, it is his responsibility to maintain original quantity of
parts in stock. Fagor will not pay second trips for service calls that involve these parts. Service
Agency should have the package of spare parts in the van when is attending a service call.
3. INVOICING and SHIPPING of PARTS
Under Warranty, Distributor should send the part free of charge to the Service Agency. Distributor
will be reimbursed for the part by Fagor or part will be replaced, as soon as the Warranty Parts Form is
received.
4. SERVICE INVOICES
Service Agency will send the invoice to Fagor in order to be reimbursed, indicating the Authorization
Number. No charge for the parts. Use Fagor Warranty Claim Form. CFESA service report Form also
permitted.
5. DOCUMENTATION
Distributors and Agencies will be supplied with the following technical information and
