PROTECTED UNDER U.S. PATENT D666,453 OTHERS PENDING
13
TROUBLESHOOTING and FAQ
The Grilla is very trouble-free in operation when properly maintained and quality fuel is used.
If the Grilla fails to operate properly, use the following to troubleshoot.
Why won’t my Grilla light?
Pellets are not being delivered into the
Fire Pot – why?
Where do I get parts for my Grilla?
1. Unplug Grilla.
2. Empty Hopper and clean out Auger with vacuum as
necessary to remove any loose debris.
3. If Auger still will not turn, see “AUGER REMOVAL”
section on page 9 under “Grilla Maintenance
and Care."
4. Once Auger has been removed, clean tube and
Auger and re-install.
5. Plug Grilla in and turn “On”.
6. If the Auger still won’t turn, motor may need
replacing. Contact Grilla Grills.
1. Check outlet and verify Control Panel is powering up.
2. If outlet is good and LED Screen is not coming on,
turn Grilla "Off", unplug, and check fuse on back
of Control Panel.
3. Remove Lower Cooking Grate (16), Grease Catch
Can Holder (11) and Flavor Disc (29).
4. Clean area of burned and unburned pellets.
5. Turn Grilla “On."
6. Verify Auger is turning and fuel is dropping into Fire
Pot. If Auger is not turning, see “How do I remove
the Auger if it jams?” section to the left.
7. If Auger is turning but pellets are not coming out,
ensure there are pellets in the Hopper. If it ran
empty or this is the first time for use, it will be
necessary to prime the Auger (see “GETTING
STARTED” section page 7 for directions). This will
ensure pellets are at the end of the tube and will
begin dropping once unit is turned on.
8. Igniter should begin to turn red within 1 to 2 minutes.
If not, see IGNITER REMOVAL / INSTALLATION
section on page 9.
1. Verify pellets are in the Hopper.
2. If this is the initial firing or the Grilla has run out
of pellets, allow sufficient time for the pellets to
travel from the Hopper to the Fire Pot (may take
up to 5 minutes).
3. Once pellets begin to drop, turn the Grilla “Off”
and then back “On” to re-start Ignition Mode
(see step 3 and 4 in “GETTING STARTED”
section on page 6).
4. Ensure the Auger is turning by removing the Lower
Cooking Grate, Grease Catch Can Holder and
Never Flare Flavor Disc and visually checking
the Auger.
5. If Auger is not turning, see “How do I remove the
Auger if it jams?” section above.
Be sure to be ready with your name, phone number,
address, Grilla model number and serial number, along
with the part identification number from the “Parts
Diagram” on page 11. Then contact Grilla Grills online
or by phone.
caution
:
Never squirt gel on a
burning or hot fire.
caution
:
During troubleshooting some
components are hot. Allow unit adequate time to
cool. Use gloves as needed.
For more Grilla Troubleshooting information visit GrillaGrills.com
How do I remove the auger if it jams?
