5
WARRANTY CONDITIONS AND CLAMS PROCEDURE
All products supplied by Fairport Construction Equipment Ltd (hereafter referred to as FCE)
are warranted to be free of defects due to faulty materials or workmanship for a period of 12
months from the date of original despatch from FCE or 3 months for all spare parts used in
repairs carried out by FCE or an authorised dealer or repairer.
If the goods have been purchased through a stockist the above warranty periods also apply
from receipt of the goods by the user of the equipment up to a total of a further 6 months
from date of despatch from FCE whichever is earlier.
Filter elements, gauges and oils are specifically excluded from this warranty.
FCE shall at their option repair or replace, during normal working hours, goods accepted as
faulty free of charge to the user.
For proprietary items such as engines, the original manufacturer’s warranty and conditions
shall apply.
CONDITIONS
The goods shall be returned at the purchaser’s expense to FCE or to a destination FCE may
reasonably direct. Carriage costs will be refunded if warranty is accepted.
Warranty claims will not be considered where there is evidence that failure has been caused
by carelessness, improper use, negligence, inadequate servicing, incorrect engine speeds, fair
wear and tear or non-compliance with instructions issued by the manufacturer.
To the extent permitted by law, the liability of FCE under this section is confined only to
providing a remedy for defective goods and does not extend to any consequential loss, loss
of profit, injury or damage suffered.
Warranty will not be accepted on dismantled goods unless dismantling was carried out with
the written permission of FCE.
No claim shall be considered if other than genuine parts supplied by FCE have been used.
Products are only covered by this warranty in the country to where they were supplied by
FCE.
Warranty on products applies only to the original user of the equipment.
This warranty shall not apply if the serial number or other identifying numbers or marks
applied by FCE have been removed, defaced or are otherwise illegible.
CLAIMS PROCEDURE
Check that the goods are still under warranty before returning them to FCE (see above for
warranty periods).
Return the goods to FCE with an order number for the work to proceed. If warranty is
accepted no charge will be made. If warranty is not accepted a quotation will be given for the
repair.
In the customer’s interest, goods must be accompanied by documentation detailing the
nature of the fault or its symptoms. Phrases such as ‘Faulty’ are unacceptable and will result
in delays and possible charges to defray costs incurred in identifying the fault.
