Warranty
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We offer a warranty under the following conditions for this appliance:
1. Your reseller’s residential address / company address shall be located in the
EU or the appliance shall be purchased from an authorized reseller in Germa-
ny.
2. We guarantee to ensure that you may send the appliance to us free of charge
and to repair the faults which have been reported within 24 months due to
material or assembly errors that occur within 24 months (12 months for indus-
trial and professional uses).
Proper use of the appliance is a pre-requisite for fulfilling the warranty obliga
-
tion. The warranty period begins with the date of sale.
3.
Parts included in natural wear parts (drive belt, batteries, brushes, filters) are
not covered under warranty.
4. Warranty claims shall be void in case of intervention or repair by persons who
are not authorized us. In addition, aftermarket spare parts or accessories
shall not be installed.
5. Warranty service consists of repair or replacement of defective parts. On-site
repairs may only be requested for fixed large appliances. In order to docu
-
ment warranty claims, it is necessary to present the invoice or voucher with
the date of purchase, stemp and signature from the dealer.
6. If the repair operation fails and the fault or defect can not be remedied after
service, the appliance shall be replaced with an equivalent appliance. If a
repair or replacement is not possible, you are entitled the right to return the
appliance and to demand a refund of the sales value of the appliance. A fee
may be requested for the period of use in case of a request for an exchange
or refund of the sales value.
7. Warranty services do not cause an extension of the warranty period or start of
a new warranty period. The warranty period for the parts installed inside the
appliance ends with the end of the total warranty period of the appliance.
8.
Contractual or statutory clauses for repair of faults remain in effect regardless
of warranty terms.
Applies as of July 1st, 2017
