15
Warranty
en
We provide a warranty for this appliance subject to the following conditions:
1. The customer’s main place of residence is in the EU and the appliance was
bought from a dealer located in Germany.
2. We undertake to repair the appliance, free of charge, including free shipment,
if it becomes defective due to a material or assembly error within 24 months
(within 12 months if used commercially or used for self-employed professional
purposes) and if notification of the defect is given within the warranty period.
A pre-condition of our warranty is that the appliance is always treated properly.
The warranty terms start on the date of purchase.
3. Parts subject to natural wear (e.g. drive belts, batteries, brushes, filters) do not
fall under the terms of warranty.
4. The warranty will lapse if the appliance is modified or repaired by persons we have
not authorized. Also, no third-party spare parts or accessories may be used.
5. The main focus of the warranty is on performing repairs or exchanging defective
parts. Repairs on site can only be demanded for large stationary appliances.
The invoice or sales receipt of the retail dealer with the purchase date is required
for all guarantee claims.
6. If a repair fails and the damage or defect cannot be rectified even after a second
attempt, the appliance will be replaced with one of the same value. If neither repair
nor replacement is possible, the customer is entitled to return the appliance and
demand reimbursement of the purchase price. In the event that the appliance is
exchanged or the purchase price reimbursed, a usage fee may be raised for the
period that the appliance was in use.
7. Warranty work does not extend the Warranty period or mark the start of a new
warranty period. The warranty term of installed spare parts ends at the same time
as the warranty period for the whole appliance.
8. The contractual and / or statutory regulations relating to the correction or faults are
not affected by the provisions of the Warranty.
Valid from 1st June 2014
