SAMBA 55/56
VERSION 1.03
7.8 Troubleshooting
In the unlikely event that you have problems using your SAMBA phone, the
following may solve or help to identify the problem; if not, if you have
access to the Internet for more technical support the Falcom Web pages at
“
http://www.falcom.de/service/
” have additional information about the
SAMBA phone.
1. General Checks
If SAMBA phone does not appear to be working correctly:
Check there is a SIM installed and a headset for voice calls is also
connected.
The delivered driver must be installed before begin to work.
Check if the USB connector is properly plugged.
If the modem status indicators (labelled ERR) continually light:
Maybe, the included USB driver which allocate a USB serial port is
not installed to the control host device yet, if that is true, disconnect
the SAMBA from host device and plug it again, and then install the
included driver.
If the modem does not response to the terminal program:
Check if the USB connector is properly plugged.
Disconnect it and connect it again.
2. It does not work when I travel.
To use a GSM network outside your own country your account
needs to be enabled for International Roaming. If this has not been
down, contact your GSM provider.
When in regions where GPRS is not available, a user can still access
their important information with GSM 14.4 kbps data connections.
3. I can not make data or fax calls
Some GSM networks require your SAMBA phone account to be
enabled for data and/or fax. If you do not know whether this applies to
you, please check with your GSM provider.
4. I can not receive data or faxes
Check your application is running. To receive faxes you will need
special software, for example, WinFax™ software.
Most GSM networks supply different phone numbers for voice, fax
and data. Contact your GSM provider for the numbers and ensure
that the fax and data calls being made to these, not to the voice call
number.
5. GPRS connection is slow and unstable
Disconnect and connect again. You may be switched to a better
network trunk line with better communication quality.
This confidential document is the property of FALCOM GmbH and may not be copied or circulated without permission.
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