12
TROUBLESHOOTING
Q
: The device does not power on.
A
: Ensure the power is turned on at the source. Check the power
connector is secured at the base of the router. Test an alternative power
source.
Q
: Cannot find “FALCON-300-4G” Wifi network.
A
: Ensure the device is turned on and in range. Turn the device off for 60
seconds and turn it back on. Do not “reset” at this point.
Q
: Connected to the internet but unable to browse.
A
: Ensure you have loaded data on the SIM-card. Contact your provider to
ensure you have data available.
Q
: I have changed the password and forgotten it.
A
: When resetting your device the factory default SSID and password will
be as follows:
SSID: B525-CPE-XXXXX
Wifi Key: A1b2c3d4
Admin portal-> PASSWORD: admin
Q
: Can the wireless name of the device be customized.
A
: The wireless name can be customized under general settings.
Q
: How do you install the SIM-card?
A
: Ensure you have a SIM adaptor if you are using a micro or nano SIM
card. Once the SIM is secure you will notice it fits in line with the frame of
the SIM-card slot.
Q
: The admin portal states 4G/5G
LTE
. Is the router 4G or 5G.
A
: The router is 4G. The admin portal is standardised for the 4G and 5G
model.
Q
: What is the maximum speed the router can produce?
A
: 300 Mbps via ethernet cable and 150Mbps via Wifi.
