Installation & User Manual Falcon Electric, Inc.
FN2 Series OM480051 Rev.: E
44
Service & Warranty
Technical Support
In the event your FN2 Series UPS requires service, or should any other technical support be
required, call, fax or email Falcon Electric, Inc. Service Department.
Falcon Electric, Inc.
5116 Azusa Canyon Road
Irwindale, CA 91706
Service: 800.842.6940 ext. 129
Fax: 626.962.6850
Email: service@falconups.com
Website: www.falconups.com/support
Please have your UPS model, serial number and date of purchase on hand prior to your call.
This information is located on the identification label on the rear or top panel of the UPS. This
information is essential in retrieving your unit’s historical records. Should our service
department determine service is required, you will be given a Return Material Authorization
(RMA) number along with return shipping instructions.
The RMA number issued must appear on the outside of the shipping carton. The original
shipping container must be used when returning any FN2 Series product. Failure to use the
original shipping container and packing materials will likely result in the unit being received by
Falcon with shipping damage.
Falcon® Electric will not assume any responsibility for shipping damage. In the event shipping
damage is found, you will be notified
of the damage and be instructed to file a claim with the
freight carrier. You will be billed for all required repairs due to the shipping damage. You must
submit a copy of our repair invoice to the carrier for reimbursement.
All units must be returned prepaid. The address and shipping instructions will be given to you at
the time the RMA is issued.
Summary of Contents for FN2-4.5K-2TXI
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