11.0 TECHNICAL SUPPORT
In the event your FN Series UPS requires service or should any other technical support
be required, write, call, fax or email Falcon Service.
Falcon Electric, Inc.
5116 Azusa Canyon Road
Irwindale, CA. 91706
Service 800.842.6940
Voice 626.962.7770
Fax 626.962.7720
Email: service@falconups.com
WWW.FALCONUPS.COM
Please have your UPS model, serial number and date of purchase on hand prior to your
call. This information is located on the identification label on the rear panel of the UPS.
This information is essential in retrieving your unit’s historical records. Should our service
department determine service is required, you will be given a Return Material Authorization
number (RMA) along with return shipping instructions.
The RMA number issued must appear on the outside of the shipping carton. The original
shipping container must be used when returning any FN Series product.
Failure to use
the original shipping container and packing materials will likely result in the unit
being received by Falcon with shipping damage.
Falcon Electric will not assume any responsibility for shipping damage
. In the event
shipping damage is found, you will be notified of the damage and be instructed to file a
claim with the freight carrier. You will be billed for all required repairs due to the shipping
damage. You must submit a copy of our repair invoice to the carrier for reimbursement.
All units must be returned prepaid. The address and shipping instructions will be given to
you at the time the RMA is issued.
Requesting Technical Information or Support
You may request technical information or support by email or telephone.
Please send your technical or support questions by email to:
SUPPORT@FALCONUPS.COM
You may contact a FALCON support engineer directly by calling the FALCON
support line between 9:00 am and 4:00 pm PST.
800.842.6940
FALCON Web Support
Product data sheets, specifications and owner’s manuals are available in Adobe
®
Acrobat .PDF format on our corporate website at:
WWW.FALCONUPS.COM
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