FANCO WARRANTY STATEMENT
The benefits conferred by this express Fanco warranty are optional and are in addition to all relevant implied
warranties, rights and remedies available under Australian Consumer Law.
If you encounter issues with the fan during installation, Fanco highly recommends having the installing electrician
contact Fanco for trouble shooting assistance if the installation is during business hours on
03 8658 9588
IMPORTANT:
If you would like to make a claim under this warranty, ensure the ceiling fan is left installed (the
wiring does not need to be connected if there is an electrical fault). Please read the following guide to ensure your
warranty claim follows the warranty conditions and is processed as efficiently as possible.
Warranty details
:
Fanco warrants this ceiling fan against defects and offers an ‘in home warranty’ service, meaning the warranty
includes the installation of replacement parts or replacement fan in cases where an electrician is required. The in-
home component of this warranty covers only actual electrical work undertaken, on or to the ceiling fan. All parts
deemed defective in workmanship or materials will be replaced free of charge during the warranty period.
Major defects in a ceiling fan are:
1.
Does not rotate properly or at all due to an internal electrical or mechanical fault
2.
A loud motor noise which is caused by an internal electrical or mechanical fault (NOT a noise caused by incorrect
installation, and not a slight hum that is not considered a fault).
3.
For new fans that have just been unpacked, broken or damaged non-detachable parts (eg motor housing)
Fanco warrants this ceiling fan to perform to its published features and specifications only. The Fanco warranty
does not cover situations where the product does not perform to the expectation of a user, or for a use that it was
not specifically designed for, but it does perform to its published features and specifications. Slight variations of
speed may occur between the same model of fan and slight humming or electrical noises may occur and be more
noticeable at night. This is the nature of the product and not deemed a fault covered by warranty. Other noises
which may occur from external influences and are not covered by warranty include but are not limited to; power
supply “noise” and intermittent “humming” from mains power delivery infrastructure, signals sent through the
power grid by the electricity provider for the control of off peak hot water and street lights. Filters for
blocking/reducing such signals are available in Australia at the customer's expense.
IMPORTANT:
The ‘in home’ repair/replacement service is carried out by Fanco service agents once the warranty
claim has been approved. Fanco will not reimburse repair/replacement work done outside the warranty process.
In cases of in-home repair/replacements in areas outside the coverage of Fanco service agents, subject to
conditions, Fanco will reimburse customers a standard fee of $95.00 (inc. GST) for using their own electrician.
This reimbursement will be paid directly to the Customer once the warranty claim has been approved and Fanco
has determined there are no FANCO service agents available in the area. Fanco will not accept warranty claims
for reimbursement of service work completed that has not been authorised through the warranty process.
Warranty Period
The warranty period for this ceiling fan is
2 years.
The warranty period begins from the date of purchase, as determined by the tax invoice provided by the authorised
retailer.
Batteries are not covered by warranty.
Warranty Limitations and Conditions
Installation by Qualified A-Grade Electrician
–
Evidence that the Fanco ceiling fan was installed by a qualified A-Grade
Electrician and in compliance with Australian law must be provided for the warranty claim to be processed. The most
acceptable form of evidence is the certificate of electrical compliance issued by the electrician.
Proof of Purchase
–
Proof of purchase from an authorised retailer specifying the fan model and purchase date (such as
a tax invoice) must by supplied for the warranty claim to be processed.
Ceiling Fan must be installed for in home warranty to apply
–
The Fanco Ceiling fan must have been installed by a
qualified electrician and must remain installed for the in home warranty service to apply. If there is an issue with the
wiring, the fan should be left installed without the wiring connected.
Outdoor Installation
–
This product is not intended or recommended for, and is therefore not warranted for use
outdoors including covered and/or enclosed al fresco areas.
