Reasonable wear and tear
–
is not covered by warranty. The client should ensure the fan is regularly cleaned and any
screws and blade nuts that become loose through normal operation are tightened. This is not covered by warranty.
Domestic/Personal Use only -
This product is not designed or intended for industrial or commercial use and therefore
the warranty will not cover such use.
Purchase from Authorised Retailer
–
In order for the warranty to apply, the Fanco Ceiling fan must have been
purchased in Australia from an
authorised retailer
(please see the Fanco website for a list of authorised retailers).
Fanco Warranty Applies in Australia Only
–
Fanco warranty is only available for products installed and being used in
Australia.
Extra Costs
–
In-home service warranty will cover access to ceiling fans installed on standard ceilings where a service
person does not require a ladder greater than 2 metres in height. Australian OH&S legislation may require special
measures and protective equipment be used in situations where people are required to work more than 2m above floor
level or where a hazard exists. Any extra costs incurred to service the ceiling fan that arise from such situations such as
requiring extension ladders, scaffolding or other non-standard equipment will not be covered by the warranty and must
be paid for by the client.
Installations with unsafe or impractical access -
Fanco and its service agents reserve the right to refuse service to
ceiling fans and their accessories which are deemed by Fanco warranty claim assessors or Fanco service agents to be
unsafe or impractical to access. In these cases Fanco will still supply a replacement of any faulty products. At Fanco’s
discretion, if a service agent has not already attended the warranty claim, the client may be reimbursed a standard fee
of $95.00 (inc. GST) for using their own electrician.
Location change -
This limited warranty does not cover any damages to hard-wired products if it is moved from the
original location of installation to another during the warranty period.
Incorrect Installation/Misuse/damage of product
–
is not covered by warranty. The Fanco ceiling fan must be installed
and used according to the installation manual and user guidelines. Damage caused by external factors such as (but not
limited to) power supply faults/surges, water damage, lighting and other Acts of God is not covered by this warranty.
Fanco fans must only be installed and used with compatible accessories as specified by Fanco. Use with or wiring with
non-authorised accessories and/or other items will void this warranty.
If a Fanco Service Agent determines a problem with the product is due to incorrect installation or misuse of the product,
the product will not be replaced or repaired under warranty, the remainder of the warranty will be terminated and the
client will be liable for a $95 inc GST call out fee.
Fanco does not accept liability for any direct or consequential damage, loss or other expense arising from misuse or
incorrect installation and operation of the appliance.
Warranty Claims
Please submit any warranty claims
in writing
by one of the following methods;
1.
Email to:
and attaching the required documents
2.
filling out the warranty claim form on the Fanco website and attaching the required documents
3.
filling out the warranty claim form provided in the ceiling fan box and posting to the address provided with the required
documents
Please ensure all warranty claims are in accordance with the warranty conditions and limitations outlined above
and that you include:
1.
Proof of purchase
2.
Evidence of installation by a qualified and licensed electrician such as an electrical certificate of compliance
Please allow up to four days from receipt of your warranty claim for a response.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss of
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Fanco
18 Cleeland Road
Oakleigh South, VIC 3167
Tel:
03 8658 9588
Email:
