National Warranty Hotline|1300 116 305
Monday to Friday 9am to 5pm AEST
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CEILING FAN WARRANTY INFORMATION
This warranty applies only to Australian states and its mainland territories. The benefits of this warranty
are in addition to any rights offered under state or territory law.
Please also note the following, prior to requesting service, please consult the Troubleshooting section in
the manual;
1.
All electric motors, including fans, make some noise and may feel hot to touch – this is not a fault.
2.
Some fans wobble more than others – even the same model.
3.
Blades are weighed to be within tolerance to minimise wobbling. In multiple installations do not mix blades from
fans.
4.
Fanlights can rattle and are not covered by warranty.
5.
Blade and light shade replacements are not covered by in home servicing.
This product warranty excludes to the extent possible under law any liability for consequential loss or damages directly
or indirectly resulting from a faulty ceiling fan or accessory product that is not installed or maintained according to the
installation instructions. When installed, maintained and used according to the instructions such loss or damage can be
easily avoided or minimised.
This statement is required by the Australian Consumer Law: “Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.”
MAKING A CLAIM
You must have the original purchase receipt or bill of sale along with a proof of installation by a Licensed Electrician to
make a warranty claim. No claim will be accepted without these documents being provided. Please contact AeroDC via
the warranty hotline, web or email.
Please note carefully
- If the product is found to be free of defects or the product is not functioning properly as a
result of faulty installation or lack of maintenance then AeroDC or its service agent reserve the right to charge a service
fee to rectify the reported problem.
CEILING FAN WARRANTY PERIOD.
The ceiling fan itself, excluding the Remote Control Transmitter and Receiver, is covered by a
3
year in home
warranty. During this period, AeroDC will, at its discretion, repair or replace defective product. Labour and product
delivery costs are bourne by AeroDC during this
3
year period. The cost of obtaining or using special access
equipment (scissor lifts,
scaffolding etc.) is specifically excluded, and it is the responsibility of the owner to provide
such equipment and have it
safely installed and operated.
BALANCE OF WARRANTY ON REPAIRED OR REPLACED PRODUCTS.
Any replaced or repaired product is covered only by the balance of the warranty remaining on the original article.
TRANSFER OF WARRANTY.
If the dwelling where the fan or remote control is installed changes hands, the balance of the warranty passes to the
new owner, providing the original bill of sale and proof of installation by a Licensed Electrician for the product is retained
by the new owner.
Warranty for the fan does not cover damage to the fan if it is moved from one dwelling to another during the warranty
period. The warranty is voided in total if the product is sold as second hand goods.
The warranty of the Urban 2 Outdoor is handled on behalf of Fanco Australia by Aero DC.
