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6. Troubleshooting
Carry out the problem solving measures described in the following section before contacting
customer support. Turn off the device immediately as soon as you suspect a malfunction and
unplug the power plug. Do not attempt to repair the device yourself.
SYMPTOM
CHECK ITEM
LCD screen stays dark.
Make sure the unit is turned on and the connections are correct.
Make sure the power adapter is correctly connected.
There is no sound.
Make sure the system connection is correct.
Make sure the power of speakers is turned on.
There is no picture or
picture moves up and
down unsteadily.
Check if the connections with the external AV signal source are
correct.
Correctly set the items in the picture menu.
Check if the video type input signal is not corresponding to the
unit.
Make sure the unit is turned on and in correct video type.
The remote control does
not work.
Make sure there are no obstructions between the remote control
and the unit.
Make sure the remote control is pointing at the unit.
Make sure the batteries are inserted and the polarity is correct.
Make sure the batteries are not exhausted.
Replace the exhausted battery.
Other Notes:
Static or other external interference may cause the TV to behave abnormally. If this occurs,
unplug the power supply cord from the outlet and plug it in again to reset the player. If the
problems persists, then please disconnect the power and consult a qualified technician.
