Troubleshooting
WARNING:
Before requesting after service please check this possible resolution. Risk of
electric shock. Never remove the casing of the product. To keep the warranty valid, never
try to repair the product yourself.
• Make sure the player is connected to a power outlet.
• Insert the batteries correctly.
No reaction to the
• Point the remote control at the IR sensor located on the
remote control
front panel of this product.
• If the remote still does not function, try putting new batteries
into the remote control.
• Make sure the connection is in good condition;
No picture/sound
volume is not too low; audio receiver or TV work normally;
audio setting is proper.
• If this player is connected to an unauthorized display device
with an HDMI cable, the audio/video signal may not be
displayed
No picture on
• Check if the HDMI cable is faulty. If faulty or damaged,
HDMI connection
replace the HDMI cable.
• If this happens when you change the [resolution] setting,
press Resolution on the remote control repeatedly until the
picture appears.
• Ensure that the audio cables are connected to the audio
High-definition video
input of the TV
signal not playing on
• Assign the audio input of the TV to the corresponding video
the TV
input. See the TV user manual for details.
No sound on
• You may not hear any sound from the HDMI output
HDMI connection
if
the connected device is non-HDCP compliant or only
DIVI compatible.
• Ensure that the disc is loaded properly
• Ensure that this player supports the disc. See Specifications.
Disc cannot be played
• Ensure that this player supports the region code of the DVD
or BD.
• For DVD+RW, ensure that the disc is finalized.
• Clean the disc.
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