Fanvil GXP 2130, User Manual

Page 1: ...Fanvil X7 User Guide ...

Page 2: ...ttons LCD Coloured Display Icons How to make calls with your new handset 16 To dial from your new handset To redial a number To call a number from call history Calling from the phone book How to answer calls on your new handset 20 When a call comes in to your phone Multiple incoming calls Putting the phone on DND mode Phone function during a call 22 Call Waiting Call Hold How to mute the microphon...

Page 3: ...Bluetooth 26 How to setup your Bluetooth Headset to the handset Faulty Handset and Replacement Part 27 Fault and Solutions 28 ...

Page 4: ...rt Guide If anything is missing email customerservices vivivoip co uk who will look into this Firstly insert the stand into the highlighted slots on the back of the phone You can have the stand two different ways A more upright position insert them in the slots highlighted in A and for more of tilt then put them in highlighted in B Once you ve inserted the stand slide it up to lock it in place and...

Page 5: ... computer then you connect an ethernet cable from the PC port of the phone to your PC The phone will then pass it s connection through to your computer Next connect the receiver to the red highlighted handset port If you are connecting a headset then use the port highlighted blue The receiver and headsets ports use the same connector so make sure you use the correct ports otherwise they won t work...

Page 6: ...Once the receiver is connected you can power up your new handset Insert the power cable into the base unit and plug it in The handset will power up and show a loading screen on the display 7 ...

Page 7: ... of functions are all done through your new handset touch screen The handset has a very minimal layout which we have detailed below the buttons that this handset uses Fanvil X7 SIP Lines BLF Keypad Voicemail Redial Receiver Hold Menu OK Key Volume Mute Headset Speaker SIP Lines BLF LCD Screen 8 ...

Page 8: ...ll If using a headset press this key to answer or hang up calls This also allows the user to toggle between using a headset and the speaker Mute the active call Enable Disable hands free speaker Put the active caller on hold Redial the last number you dialled Menu When you are not in active call press on the Menu OK button to access the menu While in the menu Press the UP DOWN key to scroll throug...

Page 9: ...unts and Lines Your new Fanvil phone will have 20 active lines on your handset If you take the phone off the hook the LCD display will show you which account is active and you can dial out from that account You can press the relevant line key before making a call to specify which line you would like to make the call from If you have accounts on both lines when an inbound call comes through the lin...

Page 10: ... look like when the phone is idle Please note that the line keys on the Left hand will show your active accounts If the account is connected it will show green on the screen and if it s disconnected then it will show red On the right hand side would show you the BLF accounts you have setup also at the bottom are the softkey options for each handset when the phone is idle Account Name SIP Accounts ...

Page 11: ... an outbound call Inbound call Call that comes in Call Hold When you hold the active call this icon will appear Network Disconnected Your handset is disconnected from the LAN network please speak to your IT administrator Keypad Locked Your keypad is locked on your device please press the keypad unlock button to unlock the keypad Do Not Disturb activated If you see this icon on your handset the DND...

Page 12: ...that this would not put the caller on hold the active caller would hear silence Voice Quality During an active call you would see the quality bar 4 green shows its at the highest quality and 1 WIFI The base station is connected to the WIFI on your network Bluetooth If you enable Bluetooth this icon will appear Missed Calls Any calls you have missed you would see this icon please go to the missed c...

Page 13: ...13 DSS Icons Icons Definition BLF New Call BLF Transfers Blind Transfer Attend Transfer BLF Conference BLF DTMF BLF List Presence Voicemail Speed Dial Call Park Call Forward Function Key ...

Page 14: ...tate Reason Line Key Grey Inactive Green On Line Ready Green Blink ing Ringing Red Blinking Line is trying to register or regis tration failed Red On Dialling or Line in use Yellow Blink ing Call Holding BLF Green On Line is idle Red On Line is busy or dialling ...

Page 15: ...navailable Presence Green on Subscription Number is idle Red on Subscription Busy or Dialling Gray Subscription unavailable DND Red on DND is enabled Gray DND is disabled Voicemail Green Blink ing Voice message waiting Gray No new voice message 15 ...

Page 16: ...w handset First pick up the receiver Once the receiver is picked up the first line will go active If you need to dial from the second VOIP account then press the second line button below Dial the number and then press the send key or dial key to start the call 16 ...

Page 17: ...To redial a number First pick up the receiver by taking off the hook Then press the redial button on the handset to redial the previous number dialled 17 ...

Page 18: ...ease go to the missed call icon on your phone screen Then go to either Received calls Missed Calls or Dialled Calls touch it on the screen You can scroll through this list and press OK to select one of the call records Press OK again to dial that number 18 ...

Page 19: ...ew your phone book go to contacts on your phone screen Once you have accessed the phone book scroll up or down to find the number you are looking for Press the OK button to select the number then press OK again to call the selected number ...

Page 20: ...hen a call comes in to your phone The LCD display will show the number or extension of the caller To answer a call lift the handset off the hook You can also answer calls by pressing the speaker button and then the line button that is ringing 20 ...

Page 21: ... you were on will now be placed on hold You can press the first line key to swap back to the original call Putting the phone on DND mode To enable DND do not disturb mode follow these steps Press the DND button on the screen to enable the DND on your handset If the DND feature is enabled then you will see this icon on your screen and any calls that come to you won t ring and instead be sent to you...

Page 22: ...ing Call Hold Hold Press the HOLD key highlighted in blue to place the active call on hold Resume When you put somebody on hold the screen will show that somebody is on hold When you are ready to resume the call press the hold key again 22 ...

Page 23: ...icrophone during the active call you need to press the Mute key After this the caller will not be able to hear you Press the button again to unmute Please note this does not place the call on hold just prevents the other party hearing you 23 ...

Page 24: ... Key again to send the caller to that destination Attended To transfer the caller to another extension or number and speak to the other per son first before transferring the call first press the Hold key then press the transfer key Now dial the number or extension you want to transfer to and wait for them to answer If they are happy to take the call then press the Transfer Key on screen to transfe...

Page 25: ...at you want to add busy lights too Then type in the name and extension for each field you want and then click on Save and then you need to reboot the handset to see the changes Once you have rebooted the phone you should see on the right hand side the BLF working and should be either Green that they are available or red if they are in a call 25 ...

Page 26: ...rt scanning for devices to connect to When it has found the device you are looking for highlight it with the arrow keys nav keys and choose Pair Once you have chosen Pair you may need to enter a PIN for the device you are connecting Enter the PIN displayed on the connecting device or if one is not displayed use 0000 After a few seconds the phone will show Connected on the screen If you want to dis...

Page 27: ...our handset develops a fault then we will need to do a remote session with you to see what the issue is You may be asked to move the handset to another ethernet port or swap some parts with another phone that is working to see if the issue persists You ll also need to reboot the handset and possibly any networking equipment such as your router or network switches If the handset is faulty we will e...

Page 28: ...have DND on the handset If you do you ll see an icon on the LCD display See Page 15 Putting the phone on DND mode Phone says Network Down If the phone LCD display says Network Down or the network status is hollow then it means that your IT network may be experiencing issues First check if your computer and other devices have a working internet connection and can load up web pages If you do have an...

Page 29: ...go to System Editor Extensions and change the name from here Click on save and apply Now reboot your handset to update the name Time and Date are not in UK format Open the menu and go to Preference Date and Time Time Zone Choose GMT London or the location you are based from and press OK to set the time zone To change the Date format go to Preference Date and Time Date Display Format and choose the...

Page 30: ......