Fanvil i12, User Manual

Page 1: ...Software Version 2 6 0 Release Date 2020 05 13 i12 User Manual ...

Page 2: ...ble 6 5 3 1 Common command mode 6 5 3 2 Function key LED state 7 6 User Getting Started 8 6 1 Quick setting 8 6 2 WEB configuration 8 6 3 SIP Configurations 9 7 Basic Function 10 7 1 Making Calls 10 7 2 Answering Calls 10 7 3 End of the Call 10 7 4 Auto Answering 11 7 5 DND 11 7 6 Call Waiting 12 8 Advance Function 14 8 1 Intercom 14 8 2 MCAST 14 8 3 Hotspot 16 9 Web Configurations 18 9 1 Web Page...

Page 3: ...tion Settings 34 9 18 Intercom Settings Voice Settings 36 9 19 Intercom Settings Video Settings 38 9 20 Intercom Settings Multicast 39 9 21 Intercom Settings Action URL 40 9 22 Intercom Setting Time Date 41 9 23 Intercom Settings Certificate Management 42 9 24 Intercom Settings Equipment Certificate 42 9 25 Security Settings 43 9 26 Function Key Function Key 45 10 Trouble Shooting 49 10 1 Get Devi...

Page 4: ...14 WEB Account 19 Figure 15 System Setting 19 Figure 16 Upgrade 20 Figure 17 Auto Provision 20 Figure 18 FDMS 23 Figure 19 Tools 23 Figure 20 Network Basic Setting 24 Figure 21 Basic network settings 26 Figure 22 VPN 27 Figure 23 WEB Filter Table 28 Figure 24 SIP 29 Figure 25 Line Basic Setting 33 Figure 26 SIP Hotspot 34 Figure 27 Blacklist 34 Figure 28 Function setting 35 Figure 29 Audio Setting...

Page 5: ...4 Figure 37 Hot Key Settings 46 Figure 38 Multicast Settings 47 Figure 39 Advanced Settings 48 ...

Page 6: ...ble 9 Basic network parameters 26 Table 10 SIP 29 Table 11 Line Basic Setting 33 Table 12 Common device function settings on the web 35 Table 13 Audio Setting 36 Table 14 Video Setting 38 Table 15 Action URL 40 Table 16 Time Date 41 Table 17 Security Settings 43 Table 18 Function keys 46 Table 19 Hot Key Settings 46 Table 20 Multicast Settings 47 Table 21 Advanced Settings 48 Table 22 Common Troub...

Page 7: ...nstall the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire electr...

Page 8: ...otocol It has inherited the advantages of good stability and carrier grade sound quality of the azimuth phone The product is a fully digital network type intercom device Its core part adopts a mature VoIP solution and its performance is stable and reliable The buttons feel comfortable easy to install generous in appearance durable and low power consumption ...

Page 9: ... the POE switch of the UPS system the i12 can continue to work even if the power is cut off just like a traditional PSTN phone powered by a telephone line Users who do not have POE equipment can also use traditional power adapters If the i12 is connected to the POE switch and the power adapter at the same time the POE power supply is preferred If the POE power supply fails it will be switched to t...

Page 10: ...3 5 2 Installation Before you start using the device please install the following 5 2 1 Interface description Expansion board interface Motherboard interface ...

Page 11: ...Recording output port By mixing equipment and remote call voice output One is the audio signal line one is the GND line Please connect to the GND line otherwise there will be noise Key1 key2 key3 DSS key port programmable keys Function keys Can be defined hot keys function keys such as hanging up hands free multicast keys J11 Short circuit output control Port Used to control electric locks alarm l...

Page 12: ... port Two short circuit output port NO Under the idle state is disconnected normally open COM Contactor of the Relay middle NC Under the idle state is connected normally close Two short circuit input port Status lamp interface ...

Page 13: ...re will be a beep and the indicator will flash quickly for 5 seconds 5 seconds Press the speed dial key once inside the beep sound stops and the IP is automatically reported Switch network mode In the standby mode press and hold the speed dial button for 10 seconds there will be a beep and the indicator will flash quickly for 5 seconds Within 5 seconds quickly press the speed dial key three times ...

Page 14: ...7 5 3 2 Function key LED state Table 2 Function key LED state Type LED State Line Network Quick flashing Registration failed network abnormal Normally on Successfully registered Slow flashing In call ...

Page 15: ...successfully switching to the dynamic IP acquisition Switching again will become a fixed IP address Log in to the WEB page of the device to configure according to the IP address Configure the account user name server address and other required parameters for registration on the SIP page Figure 2 Quickly setting 6 2 WEB configuration When the device and your computer are successfully connected to t...

Page 16: ...ster the device to the service provider with the server s address and user s authentication as stored in the configurations The SIP line configuration should be set via the WEB configuration page by entering the correct information such as phone number authentication name password SIP server address server port etc which are provided by the SIP server administrator WEB interface After login into t...

Page 17: ... Key 7 2 Answering Calls After setting up the automatic answer and setting up the automatic answer time it will hear the ringing bell within the set time and automatically answer the call after timeout Cancel automatic answering When a call comes in you will hear the ringing bell and will not answer the phone over time 7 3 End of the Call Figure 6 Function key settings You can hang up the call thr...

Page 18: ...ot time out to answer automatically Line1 Line 1 has an automatic call timeout Line2 Line 2 has an automatic call timeout Line1 and Line2 Line 1 and line 2 have an automatic call timeout Lines and IP Call Line and IP direct dial call timeout automatically answer Auto Answer Timeout 0 60 The range can be set to 0 60s and the call will be answered automatically when the timeout is set 7 5 DND Users ...

Page 19: ... waiting new calls can be accepted during a call Disable call waiting new calls will be automatically rejected and a busy signal will be prompted Enable call waiting tone When you receive a new call during a call the device will sound a beep beep tone Users can enable disable call waiting in the device interface and the web interface Web interface enter Intercom Setting Features enable disable cal...

Page 20: ...13 Figure 10 Web page setting call waiting ...

Page 21: ...ent call is in intercom mode Mode refuse to answer the new intercom mode Enable intercom Mute Turn on the mute function during an intercom mode call 8 2 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group User can configure a multicast DSS Key on the phone which allows user to send a Real Time Transport Protocol RTP stream to the pre configured m...

Page 22: ...d time Priority The priority defined in the current call 1 is the highest priority and 10 is the lowest Enable Page Priority Regardless of which of the two multicast groups is called in first the device will receive the higher priority multicast first Name Listened multicast server name Host port Listened multicast server s multicast IP address and port Multicast Go to web page of Function Key Fun...

Page 23: ...e server side and the client side must be the same for example when the device on the client side is selected for multicast the device on the SIP hotspot server side must also be set for multicast Monitor Address The multicast address used by the client and server when the monitoring type is multicast If broadcasting is used this address does not need to be configured and the system will communica...

Page 24: ...e device ACTS as a client and the extension number is increased from 1 the extension number can be viewed through the SIP hotspot page of the webpage Calling internal extension The hotspot server and client can dial each other through the extension number before Extension 1 dials extension 0 ...

Page 25: ...ogged in more than the specified number of times with a different user name it will be locked If a user name logs in more than a specified number of times on a different IP it is also locked 9 2 System Information User can get the system information of the device in this page including Model Hardware Version Software Version Uptime Last uptime MEMinfo System Time And summarization of network statu...

Page 26: ... rights can view export or import device configuration on this page and can also restore the device to factory settings Figure 15 System Setting On this page users with administrator privileges can view export or import the phone configuration or restore the phone to factory Settings Export Configurations Right click to select target save as that is to download the device s configuration file suff...

Page 27: ...e and upgrade to the new version through the webpage After the upgrade the device will automatically restart and update to the new version Click select select the version and then click upgrade 9 6 System Auto Provision Webpage Login and go to System Auto provision Upgrade the device software version and upgrade to the new version through the web page After the upgrade is completed the device will...

Page 28: ...ll stop If the endpoints confirm the configuration by the Digest method the configuration will not be upgraded unless it differs from the current configuration CPE Serial Number Serial number of the equipment Authentication Name Username for configuration server Used for FTP HTTP HTTPS If this is blank the phone will use anonymous Authentication Password Password for configuration server Used for ...

Page 29: ...e The configuration file name If it is empty phone will request the common file and device file which is named as its MAC address The file name could be a common name mac cfg input cfg The file format supports CFG TXT XML Protocol Type Transferring protocol type supports FTP TFTP HTTP and HTTPS Update Interval Configuration file update interval time As default it is 1 means phone will check the up...

Page 30: ...equipment installation building Room Number Equipment installation room name 9 8 System Tools This page gives the user the tools to solve the problem Figure 19 Tools Syslog When enabled set the syslog software address and log information of the device will be recorded in the syslog software during operation If there is any problem log information can be ...

Page 31: ...ddress of the equipment Subnet mask The current Subnet Mask Default gateway The current Gateway IP address MAC The MAC address of the equipment MAC Time stamp Get the MAC address of time Settings Select the appropriate network mode The equipment supports three network modes Static IP Network parameters must be entered manually and will not change All parameters are provided by the ISP DHCP Network...

Page 32: ...m LAN then after the system obtains the DHCP IP it will add 1 to the last bit of the network address of LAN and modify the IP address segment of the DHCP Server of LAN If the DHCP access is reconnected to the WAN after the system is started and the network address assigned by the DHCP server is the same as that of the LAN then the WAN will not be able to obtain IP access to the network Service Por...

Page 33: ...etwork parameters Parameters Description LLDP setting Report Enable LLDP Interval LLDP requests interval time Learning apply the learned VLAN ID to the phone configuration QoS QoS Mode Voice quality assurance default closed DHCP VLAN Settings Parameter value 128 254 get the VLAN value through DHCP WAN VLAN WAN VLAN WAN port VLAN configuration LAN VLAN LAN VLAN LAN port VLAN configuration ...

Page 34: ...d from the device web portal L2TP NOTICE The device only supports non encrypted basic authentication and non encrypted data tunneling For users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open webpage Network VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentica...

Page 35: ... select OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection Same as L2TP connection the connection will be established every time when system rebooted until user disable it manually 9 12 Network Web Filter A user can set up a configuration management device that allows only machines with a certain network segment IP to access ...

Page 36: ...4 SIP Table 10 SIP SIP Field Name Explanation Basic Settings Choose the SIP line to configured Line Status Display the current line status at page loading To get the up to date line status user has to refresh the page manually Username Enter the username of the service account Display name Enter the display name to be sent in a call request Authentication Name Enter the authentication name of the ...

Page 37: ...ncoming call without presenting caller ID Use 182 Response for Call waiting Set the device to use 182 response code at call waiting response Anonymous Call Standard Set the standard to be used for anonymous Dial Without Registered Set call out by proxy without registration Click To Talk Set Click To Talk User Agent Set the user agent the default is Model with Software Version Response Single Codec...

Page 38: ...vice presses the key the actual value sent is 10 11 Transportation Protocol Set the line to use TCP or UDP for SIP transmission Local Port Set the Local Port SIP Version Set the SIP version Caller ID Header Set the Caller ID Header Enable Strict Proxy Enables the use of strict routing When the phone receives packets from the server it will use the source IP address not the address in via field Ena...

Page 39: ... for SIP messages above 1500 bytes Enable GRUU Support Globally Routable User Agent URI GRUU RTP Encryption Set the pass phrase for RTP encryption With Mac field When enabled all SIP messages strip Mac fields Register with the Mac field When enabled register the message ribbon Mac field 9 14 Line Basic Settings STUN Simple Traversal of UDP through NAT A STUN server allows a phone in a private netw...

Page 40: ...UA Match Field Name Explanation STUN Settings Server Address STUN Server IP address Server Port STUN Server Port Default is 3478 Binding Period STUN blinding period STUN packets are sent at this interval to keep the NAT mapping active SIP Waiting Time Waiting time for SIP This will vary depending on the network 9 15 Line SIP Hotspot SIP hotspot is a simple and practical function It is simple to co...

Page 41: ...mber then x cannot call Add x and type as prefix then the number starting with x cannot be called x can be a number or ip To add a whitelist rule you need to add in front of the number IP and then add a After adding only the numbers in the whitelist are allowed to call and the numbers outside the whitelist are all rejected Figure 27 Blacklist 9 17 Intercom Settings Function Settings Configure the ...

Page 42: ...bled When enabled the call waiting tone can be heard while waiting for a call If this function is turned off when waiting for a call the beep will not be heard Turn on intercom When the intercom system is enabled the device will accept the SIP header Call Info of the incoming call request Instruction to answer the phone automatically The second intercom answering Automatically answer the call in i...

Page 43: ...eport IP Turn on or off the device s voice broadcast IP address System language Configure the language of the voice prompt Description Descriptive information displayed on the IP scanning tool software or FDMS The default is i12 Auto hang up time Configure the automatic hang up time if it is in hands free mode the device will automatically return to standby after the auto handdown time is exceeded...

Page 44: ...volume level Microphone input volume Configure the call volume level of the microphone Broadcast output volume Configure the output volume level when broadcasting Signal tone volume Configure the output volume level of the signal tone Enable voice activity detection Mute detection if VAD is enabled G 729 payload length cannot be set greater than 20ms Ringtone upgrade delete Ringtone upgrade Option...

Page 45: ...tool matching the camera to obtain the IP address port Camera port number Main stream Url Click Submit the camera Url information will be automatically displayed if the connection is successful and it will not be displayed if it fails Substream Url Click Submit the camera Url information will be automatically displayed if the connection is successful and it will not be displayed if it fails H 264 ...

Page 46: ...t Send multicast configuration information through Sip Notify signaling After receiving the information the device configures it in the system for multicast monitoring or cancels multicast monitoring in the system Automatic multicast timeout When the multicast call does not end normally but for some Sendrecv to create a call the SDP package in the invite package is Sendrecv RTSP Over TCP The RTSP ...

Page 47: ... Enable page priority Regardless of who calls in the two multicasts first the device will give priority to the multicast with the higher priority Name Listened multicast server name Host port Listened multicast server s multicast IP address and port 9 21 Intercom Settings Action URL Figure 31 Action URL Table 15 Action URL Action URL Settings Configure the URL for reporting actions to the server f...

Page 48: ...ld Name Explanation Network Time Server Settings Time Synchronized via SNTP Enable time sync through SNTP protocol Time Synchronized via DHCP Enable time sync through DHCP protocol Primary Time Server Set primary time server address Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchr...

Page 49: ...ekday End The DST end weekday Hour End The DST end hour Manual Time Settings Manual Time Settings The time set by hand need to disable SNTP service first 9 23 Intercom Settings Certificate Management Set whether to enable the license certificate and conventional name verification and select the certificate module Can upload and delete uploaded certificates Figure 33 Certificate settings 9 24 Inter...

Page 50: ...tings Security Settings Field Name Explanation Input settings Field Name Explanation Input Detect Enable or disable Input Detect Trigger Mode When choosing the low level trigger closed trigger detect the input port low level closed trigger When choosing the high level trigger disconnected trigger detect the input ...

Page 51: ...corresponding output port You can choose to enable or disable the ringtone DTMF trigger code During the call the receiving terminal device sends the DTMF code and if it is correct the corresponding output port is triggered Reset code After receiving the corresponding instruction the test equipment will reset the state and stop playing the corresponding ringtone Active Uri trigger Receive the activ...

Page 52: ...y If you need to stop the alarm ringtone the remote end can send a short message to the terminal The content of the short message is the value set in the Reset command At this time the test terminal will stop the alarm ringtone playback Alarm status recovery Reset to stop the playback of the ringtone Ring Type Ringtone can be set to none preset Server Settings Server Address Configure the remote r...

Page 53: ...nput and end call OK Identification key Handfree Use as hands free button VOL UP volume adjustment VOL DOWN volume adjustment Hot Key Enter the phone number in the input box When you press the shortcut key the device will call out the set phone number This button can also be used to set the IP address press the shortcut key to make an IP direct call Figure 37 Hot Key Settings Table 19 Hot Key Sett...

Page 54: ...ed the multicast address can receive and play the broadcasting Using multicast functionality would make deliver voice one to multiple which are in the multicast group simply and conveniently The DSS Key multicast web configuration for calling party is as follow Figure 38 Multicast Settings Table 20 Multicast Settings Type Number Subtype Usage Multicast Set the host IP address and port number they ...

Page 55: ...disable shortcuts to hang up calls Hot Key Dial Mode Select Number 1 call number 2 mode selection Main Secondary If the first number is not answered within the set time the second number will be automatically switched Day Night The system time is automatically detected during the call If it is daytime the first number is called otherwise the second number is called Call Switched Time Set number 1 ...

Page 56: ...will be restored to the factory default state To restore the factory settings you need to log in to the webpage System Configuration and click Reset button the device will return to the factory default state 10 4 Network Packets Capture In order to obtain the data packet of the device the user needs to log in to the webpage of the device open the webpage System Tools and click the Start option in ...

Page 57: ... network cable must be connected to the Network interface instead of the Computer interface 2 Please check if the device has an IP address Check the system information If the IP address is Negotiating the device has not obtained an IP address Please check if the network configuration is correct 3 If the network connection is good please check your line configuration again If all configurations are...