Com.X Administrator Guide
Page 158
4.8 Music on hold
The Music on hold feature allows for the upload of audio files (e.g. music,
announcements, advertisements, informationals, etc.) in either WAV or MP3 format
for playback to users when calls are on hold.
Note: When mp3 files are uploaded, the files are internally converted to wav format.
This process can take as long as the total length of the mp3, and utilize a high
amount of CPU resources. We recommend that mp3 upload is performed during
scheduled maintenance.
Music may be categorized and music from a specific category played for specific
contexts, e.b. when a user is waiting in a support queue.
4.8.1 Configuring streaming music
To configure music on hold to stream from a media server, select Music on hold from
the Advanced menu, and then add a streaming category.
Please see section 6.14 for details on configuring a streaming music server.
Enter a name for the stream, and configure the music player command as follows,
using the URL to the streaming server:
/usr/bin/mpg123 q s mono r 8000 f 16384 b 100 <url>
The -s switch redirects the music stream for PBX use
The --mono switch transforms the stream to 1 channel audio as required
The -f switch adjusts the audio volume. You can also try -f 8192 (softer) or -f 32768
(louder)
The -b switch configures an audio buffer of the specified amount of Kbytes. If your
connection to the streaming server suffers from delays, consider adjusting this value.
Setting this to a high value might result in a delay before streaming commences.
<url> represents the URL to the streaming server, including any protocol and port
indications.
Use the optional -@ switch if the streaming server is publishing a playlist (e.g. .m3u)
instead of directly streaming the audio (e.g. as in the case with the GNU MP3
daemon).
Submit and apply the configuration. This streaming category can now be used where
music on hold selection is possible (e.g. queues).
For inbound calls you can set the music on hold class from the inbound route's
advanced context menu.
Warning: If you incorrectly configure the application entry above, applying might
result in the apply freezing up. To fix this, restart the Com.X, correct the application
entry, or remove the streaming music on hold category and apply.
4.8.2 Playback configuration
©2010 –
2016
Far South Networks
